Requesting Smart Classroom Assistance in Lee Med Building

Issue/Question

Assistance with smart classroom
Cannot start classroom equipment in the Lee Med
I would like assistance starting a video conference in Lee Med
I cannot log in to classroom computer
The projector is not coming on
The projector is flashing off and on
Touch panel is not working
The laser pointer does not work
We need to cancel a zoom meeting in Lee Med
Assist with Classroom start up

Environment

  • Lee Med classrooms
  • Lee Med meeting rooms

Resolution

  1. If classroom equipment is on, but projector has not come on, shut down and restart room equipment
  2. If projected image from room PC is flashing tap Doc Cam and then tap Room PC
  3. For further assistance, please contact the Service Desk or call 658-6000 with the following information
    • Room number
    • The issue with the classroom or the assistance required

ITS STAFF ONLY

  1. For classroom events or video conferences, follow Procedure for Assisting Lee Med Classroom Events
  2. For AV maintenance follow Classroom and Computer Lab Maintenance
  3. For issues with computer login, follow No Phone or Network Connection
  4. For issues with AVI furnished equipment follow AVI Service Support

Details

Article ID: 2716
Created
Tue 4/9/19 3:42 PM
Modified
Thu 8/25/22 8:16 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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