Problems During a DDN Video Conference


Our Dakota Digital Network (DDN) video conference disconnected during our meeting and is not reconnecting

We are not able to see the instructor from the other site


  • Video conference
  • DDN


Multiple causes


  1. Restart the videoconference in the room
    1. Touch End Class on the Crestron touch panel
    2. Touch Yes to confirm
    3. Touch the screen again to bring up the mode menu
    4. Touch Video Conference to restart
  2. If the meeting does not reconnect after restarting, please contact the Service Desk with the following information: 
    1. Building and room number
    2. DDN reservation number
    3. What other sites are in the meeting


Article ID: 3160
Mon 6/3/19 8:55 AM
Wed 1/29/20 2:08 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance