Information on IT security including the ability to report a security incident and how to protect yourself.

Articles (53)

Accessing KnowBe4 Cyber Security Training

Security awareness training is available after the deadline has passed, so you may complete the training at a time convenient to you


How do I use Duo with the webpage

Adding Security or Compliance Training to the Library

How to guide for providing KnowBe4 training to evaluators or all staff & faculty using the KnowBe4 Library

Applications Requiring Multi-Factor Authentication at USD

List of applications at USD protected by multi-factor authentication

Assigning Online Training to Faculty/Students

How to request assistance with assigning online training using KnowBe4

Classify and Protect Documents in bulk

Classify and protect documents in bulk, generally for upload to a Microsoft Teams site.

Creating a Saved Report for KnowBe4 Training Campaigns

KnowBe4 can save and schedule reports to be sent periodically, so you don't have to remember to log in and check on the status of trainees

Creating Training Managers in KnowBe4

How-to guide for adding new training managers to the KB4 console

Cyber Security Training Email Missing

KnowBe4 Security Awareness Training email can be resent

Duo Hardware Token Passcodes not Working

Please bring the hardware token to the service desk or call the service desk with the serial number from the back of the token

Duo Prompt Displaying Gray Box in iOS

Resolving Duo prompt display issues related to content restrictions on the device

Duo: Phone Number Cannot Be Added

Why might I see an error in Duo stating my phone number cannot be added?

Enable or Disable Website Notification Permissions

User wants to allow or block notifications for websites.

Encrypting Email Messages and Attachments

How-to guide for encrypting email messages to USD, SDBOR, and external recipients

Facilities Management Process for Assigning Duo Tokens

Process for Facilities Management to assign or reassign Duo Hardware Tokens for new staff members

Issue Completing KnowBe4 Training

Troubleshooting issues with completing the KnowBe4 training

KnowBe4 Security Awareness Training

ITS has invested in KnowBe4 security awareness training to help our faculty and staff understand cyber attacks and phishing threats to themselves and the students that we all serve.

KnowBe4 Security Training - Error: Click On Your Email Platform

How to progress in the KnowBe4 Security Training

Medical School Clinical Faculty Account Setup with Duo

For security purposes, effective June 21, 2022 all email forwarding will be stopped (forwarding has already been disabled for the Avera, Monument, Sanford, and VA systems)

For security purposes, effective June 21, 2022 all SSOM Clinical Faculty will be required to enroll in Dup MFA and use their USD Accounts for USD Resources

Only Receiving Option for Passcode in Duo

What to do if Duo only shows passcode as an option for MFA

Options for Duo Multi-factor Authentication

USD supports several options for Duo

Permissions Required for Duo Mobile

Does Duo Mobile collect my personal information such as emails, text messages, or contacts?

Problems Signing on Through Duo

How to recover an account after getting a new phone, losing a phone, or deleting the app.

Purchasing a Duo Hardware Token

How to purchase a Duo Hardware Token

Reactivating Duo on New iOS Phone or Device

How to reactivate Duo on new iOS phone or Devices.

Reactivating Duo on New Android Phone or Device

How to reactivate Duo Mobile App on New Android Phone or Android Device.

Received Notification of Windows Update Due to Malware Infection

PC's which have recently generated a malware alert and are determined to be out of date will automatically be upgraded to a supported version of Windows 10

Receiving Multiple Phishing Training Reminders

What to do if you believe you are receiving phishing training enrollment messages in error

Receiving Suspicious Messages in Duo Mobile

What to do when you receive messages in Duo Mobile that you didn't initiate

Receiving Suspicious Text Message from USD

How to confirm whether an SMS message is legitimate or Smishing (SMS Phishing)

Remembering Me for 30 Days in Duo

I can't click the box in Duo to remember me for 30 days

Removing Scam of the Week Email

Use Outlook Rules to filter Scam of the Week messages out of your Inbox

Reporting a Gift Card Scam

What you should do if you were a victim of a gift card email scam.

Reporting Credential Dump Email

USD ITS receives emails from regarding compromised credentials

Reporting Phish Alert Button not Working

How to report problems using the Phish Alert Report button in Outlook

Requesting a Litigation Hold

Complaints should be filed through the appropriate office such as Human Resources, University Police, or the Dean of Students. Tthe University Counsel is authorized to request a litigation hold of the IT Security Officer.

Requesting a Technology Risk Assessment

When acquiring new, non-standard technology a Technology Risk Assessment may be required.

Requesting an Investigation of Network Activity

How do I ask for assistance with investigating online activities?

Requesting Security Stickers for Credit Card Machines

Security Stickers or Tamper Evident Tape is used on the Credit Card Machines/Readers to prevent tampering.

Requesting to Bypass Duo Authentication

Contact the Service Desk for assistance with Duo

Requesting to Disable Screen Lock Security Setting

request procedure on how to exclude your computer from lockscreen

Security Camera Feed Stops Working

Reporting an issue with the camera feed stopping after 30 minutes of use

Seeing Long Links in Email

Safe Links is a security feature that proactively protects the University from malicious links in email messages and Office documents

Signing up for Duo MFA

Setting up various options for Duo

Unable to Check Remember Me for 30 Days in Duo

Enabling browser cookies to enable the checkbox for "remember me for 30 days."

USD IT Security Standards for Teleworking

A how-to guide for complying with security requirements when teleworking

Using Duo on my Office Computer

Does Windows require two-factor authentication at USD? How do I use Duo?

Verifying KnowBe4 Training Completed Successfully

How to verify KnowBe4 training has been completed

Viewing a protected PDF File

Procedure for opening and viewing restricted PDF files.

Website is Being Blocked

How to request that a blocked website be whitelisted

What is Duo

Duo Security is USD's multi-factor authentication (MFA) solution