Information on IT security including the ability to report a security incident and how to protect yourself.

Categories (2)

Microsoft Authenticator MFA

Information and support for using Microsoft Authenticator to securely verify your identity when signing in to USD systems

Duo

Information and support for using Duo to securely verify your identity when signing in to USD systems.

Articles (68)

Accessing KnowBe4 Cyber Security Training or Compliance Training

Security awareness training is available after the deadline has passed, may be completed after the close. Not all compliance trainings are set up this way.

Adding Security or Compliance Training to the Library

How to guide for providing KnowBe4 training to evaluators or all staff & faculty using the KnowBe4 Library

Applications Requiring Multi-Factor Authentication at USD

List of applications at USD protected by multi-factor authentication

Assigning Online Training to Faculty/Students

How to request assistance with assigning online training using KnowBe4

Azure Update Manager Information, Setup, and Maintenance

What is Azure Update Manager, how do we set it up, and how do we maintain it.

Classify and Protect Documents in bulk

Classify and protect documents in bulk, generally for upload to a Microsoft Teams site.

Creating a Saved Report for KnowBe4 Training Campaigns

KnowBe4 can save and schedule reports to be sent periodically, so you don't have to remember to log in and check on the status of trainees

Cyber Security Training Email Missing

KnowBe4 Security Awareness Training email can be resent

Enable or Disable Website Notification Permissions

User wants to allow or block notifications for websites.

Encrypting Email Messages and Attachments

How-to guide for encrypting email messages to USD, SDBOR, and external recipients

FACTA Red Flags Rule Compliance Program

FACTA Red flags is a compliance item at USD

FERPA Compliance Program

How does USD manage FERPA compliance

Generate and Setup SSH Keys With Lawrence

The steps for users to generate SSH Keys and set up their use on the Lawrence HPC system

GLBA Compliance Program

How does USD maintain compliance with GLBA

Installing Defender for Endpoint

How to stop malicious activity by installing Defender for Endpoint

Issue Completing KnowBe4 Training

Troubleshooting issues with completing the KnowBe4 training

KnowBe4 Security Awareness Training

ITS has invested in KnowBe4 security awareness training to help our faculty and staff understand cyber attacks and phishing threats to themselves and the students that we all serve.

KnowBe4 Security Training - Error: Click On Your Email Platform

How to progress in the KnowBe4 Security Training

Notification to Complete Training from SafeColleges Online Training After Name Change

Need to remove incorrect entry from SafeColleges.com user database

Quarantined Device Not Connecting to Network

The network will flag devices that may have an infection and block them from our network until the threat has been removed.

Received Notification of Windows Update Due to Malware Infection

PC's which have recently generated a malware alert and are determined to be out of date will automatically be upgraded to a supported version of Windows 10

Receiving Multiple Phishing Training Reminders

What to do if you believe you are receiving phishing training enrollment messages in error

Receiving Suspicious Text Message from USD

How to confirm whether an SMS message is legitimate or Smishing (SMS Phishing)

Removing Scam of the Week Email

Use Outlook Rules to filter Scam of the Week messages out of your Inbox

Reporting a Gift Card Scam

What you should do if you were a victim of a gift card email scam.

Reporting Credential Dump Email

USD ITS receives emails from soc@ren-isac.net regarding compromised credentials

Reporting Phish Alert Button not Working

How to report problems using the Phish Alert Report button in Outlook

Requesting a Litigation Hold

Complaints should be filed through the appropriate office such as Human Resources, University Police, or the Dean of Students. Tthe University Counsel is authorized to request a litigation hold of the IT Security Officer.

Requesting a Technology Risk Assessment

When acquiring new, non-standard technology a Technology Risk Assessment may be required.

Requesting an Investigation of Network Activity

How do I ask for assistance with investigating online activities?

Requesting Security Stickers for Credit Card Machines

Security Stickers or Tamper Evident Tape is used on the Credit Card Machines/Readers to prevent tampering.

Requesting to Disable Screen Lock Security Setting

request procedure on how to exclude your computer from lockscreen

Security Camera Feed Stops Working

Reporting an issue with the camera feed stopping after 30 minutes of use

Seeing Long Links in Email

Safe Links is a security feature that proactively protects the University from malicious links in email messages and Office documents

USD Data Governance Program

What is the USD Data Governance Program

USD Generative AI IT Security Policy

Establish USD Generative AI IT Security Policy

USD IT Security Standards for Teleworking

A how-to guide for complying with security requirements when teleworking

USD Microsoft Copilot IT Security Policy

Establish USD Microsoft Copilot IT Security Policy

Verifying KnowBe4 Training Completed Successfully

How to verify KnowBe4 training has been completed

Viewing a protected PDF File

Procedure for opening and viewing restricted PDF files.

Viewing the Status of KnowBe4 Training or Training Campaign

The KnowBe4 training console shows who has started, completed, or not started individual training campaigns. This article also explains why something might show up as incomplete and how to fix it.

Website is Being Blocked

How to request that a blocked website be whitelisted

What is Personally Identifiable Information (PII)

Definition of Personally Identifiable Information.