Information on IT security including the ability to report a security incident and how to protect yourself.
Security awareness training is available after the deadline has passed, may be completed after the close. Not all compliance trainings are set up this way.
How to guide for providing KnowBe4 training to evaluators or all staff & faculty using the KnowBe4 Library
List of applications at USD protected by multi-factor authentication
How to request assistance with assigning online training using KnowBe4
What is Azure Update Manager, how do we set it up, and how do we maintain it.
The language settings for Duo can be changed in the device's language settings
Classify and protect documents in bulk, generally for upload to a Microsoft Teams site.
KnowBe4 can save and schedule reports to be sent periodically, so you don't have to remember to log in and check on the status of trainees
KnowBe4 Security Awareness Training email can be resent
Please bring the hardware token to the service desk or call the service desk with the serial number from the back of the token
Duo Universal Prompt chooses your login option automatically, selecting your most secure method
Resolving Duo prompt display issues related to content restrictions on the device
The verification code option for Duo Push provides additional security against push harassment and fatigue attacks by asking the user to enter a verification code while approving a Duo Push authentication request.
Why might I see an error in Duo stating my phone number cannot be added?
User wants to allow or block notifications for websites.
How-to guide for encrypting email messages to USD, SDBOR, and external recipients
Process for Facilities Management to assign or reassign Duo Hardware Tokens for new staff members
The steps for users to generate SSH Keys and set up their use on the Lawrence HPC system
How to stop malicious activity by installing Defender for Endpoint
Troubleshooting issues with completing the KnowBe4 training
ITS has invested in KnowBe4 security awareness training to help our faculty and staff understand cyber attacks and phishing threats to themselves and the students that we all serve.
How to progress in the KnowBe4 Security Training
Options for managing devices in Duo Mobile
For security purposes, effective June 21, 2022 all email forwarding will be stopped (forwarding has already been disabled for the Avera, Monument, Sanford, and VA systems)
For security purposes, effective June 21, 2022 all SSOM Clinical Faculty will be required to enroll in Dup MFA and use their USD Accounts for USD Resources
Need to remove incorrect entry from SafeColleges.com user database
What to do if Duo only shows passcode as an option for MFA
USD supports several options for Duo
Does Duo Mobile collect my personal information such as emails, text messages, or contacts?
How to recover an account after getting a new phone, losing a phone, or deleting the app.
How to purchase a Duo Hardware Token
The network will flag devices that may have an infection and block them from our network until the threat has been removed.
How to reactivate Duo on new iOS phone or Devices.
How to reactivate Duo Mobile App on New Android Phone or Android Device.
PC's which have recently generated a malware alert and are determined to be out of date will automatically be upgraded to a supported version of Windows 10
What to do if you believe you are receiving phishing training enrollment messages in error
What to do when you receive messages in Duo Mobile that you didn't initiate
How to confirm whether an SMS message is legitimate or Smishing (SMS Phishing)
I can't click the box in Duo to remember me for 30 days
Use Outlook Rules to filter Scam of the Week messages out of your Inbox
What you should do if you were a victim of a gift card email scam.
USD ITS receives emails from soc@ren-isac.net regarding compromised credentials
How to report problems using the Phish Alert Report button in Outlook
Complaints should be filed through the appropriate office such as Human Resources, University Police, or the Dean of Students. Tthe University Counsel is authorized to request a litigation hold of the IT Security Officer.
When acquiring new, non-standard technology a Technology Risk Assessment may be required.
How do I ask for assistance with investigating online activities?
Security Stickers or Tamper Evident Tape is used on the Credit Card Machines/Readers to prevent tampering.
Contact the Service Desk for assistance with Duo
request procedure on how to exclude your computer from lockscreen
Reporting an issue with the camera feed stopping after 30 minutes of use
Safe Links is a security feature that proactively protects the University from malicious links in email messages and Office documents
Setting up various options for Duo
Establish USD Generative AI IT Security Policy
A how-to guide for complying with security requirements when teleworking
Establish USD Microsoft Copilot IT Security Policy
Does Windows require two-factor authentication at USD? How do I use Duo?
How to verify KnowBe4 training has been completed
Procedure for opening and viewing restricted PDF files.
The KnowBe4 training console shows who has started, completed, or not started individual training campaigns. This article also explains why something might show up as incomplete and how to fix it.
How to request that a blocked website be whitelisted
Duo Security is USD's multi-factor authentication (MFA) solution
Definition of Personally Identifiable Information.