Information on IT security including the ability to report a security incident and how to protect yourself.
Security awareness training is available after the deadline has passed, so you may complete the training at a time convenient to you
How do I use Duo with the remote.usd.edu webpage
How to guide for providing KnowBe4 training to evaluators or all staff & faculty using the KnowBe4 Library
List of applications at USD protected by multi-factor authentication
How to request assistance with assigning online training using KnowBe4
Classify and protect documents in bulk, generally for upload to a Microsoft Teams site.
KnowBe4 can save and schedule reports to be sent periodically, so you don't have to remember to log in and check on the status of trainees
How-to guide for adding new training managers to the KB4 console
KnowBe4 Security Awareness Training email can be resent
Please bring the hardware token to the service desk or call the service desk with the serial number from the back of the token
Resolving Duo prompt display issues related to content restrictions on the device
Why might I see an error in Duo stating my phone number cannot be added?
User wants to allow or block notifications for websites.
How-to guide for encrypting email messages to USD, SDBOR, and external recipients
Process for Facilities Management to assign or reassign Duo Hardware Tokens for new staff members
Troubleshooting issues with completing the KnowBe4 training
ITS has invested in KnowBe4 security awareness training to help our faculty and staff understand cyber attacks and phishing threats to themselves and the students that we all serve.
How to progress in the KnowBe4 Security Training
For security purposes, effective June 21, 2022 all email forwarding will be stopped (forwarding has already been disabled for the Avera, Monument, Sanford, and VA systems)
For security purposes, effective June 21, 2022 all SSOM Clinical Faculty will be required to enroll in Dup MFA and use their USD Accounts for USD Resources
What to do if Duo only shows passcode as an option for MFA
USD supports several options for Duo
Does Duo Mobile collect my personal information such as emails, text messages, or contacts?
How to recover an account after getting a new phone, losing a phone, or deleting the app.
How to purchase a Duo Hardware Token
How to reactivate Duo on new iOS phone or Devices.
How to reactivate Duo Mobile App on New Android Phone or Android Device.
PC's which have recently generated a malware alert and are determined to be out of date will automatically be upgraded to a supported version of Windows 10
What to do if you believe you are receiving phishing training enrollment messages in error
What to do when you receive messages in Duo Mobile that you didn't initiate
How to confirm whether an SMS message is legitimate or Smishing (SMS Phishing)
I can't click the box in Duo to remember me for 30 days
Use Outlook Rules to filter Scam of the Week messages out of your Inbox
What you should do if you were a victim of a gift card email scam.
USD ITS receives emails from soc@ren-isac.net regarding compromised credentials
How to report problems using the Phish Alert Report button in Outlook
Complaints should be filed through the appropriate office such as Human Resources, University Police, or the Dean of Students. Tthe University Counsel is authorized to request a litigation hold of the IT Security Officer.
When acquiring new, non-standard technology a Technology Risk Assessment may be required.
How do I ask for assistance with investigating online activities?
Security Stickers or Tamper Evident Tape is used on the Credit Card Machines/Readers to prevent tampering.
Contact the Service Desk for assistance with Duo
request procedure on how to exclude your computer from lockscreen
Reporting an issue with the camera feed stopping after 30 minutes of use
Safe Links is a security feature that proactively protects the University from malicious links in email messages and Office documents
Setting up various options for Duo
Enabling browser cookies to enable the checkbox for "remember me for 30 days."
A how-to guide for complying with security requirements when teleworking
Does Windows require two-factor authentication at USD? How do I use Duo?
How to verify KnowBe4 training has been completed
Procedure for opening and viewing restricted PDF files.
How to request that a blocked website be whitelisted
Duo Security is USD's multi-factor authentication (MFA) solution