Duo: Phone Number Cannot Be Added

Issue/Question

Why do I see Error [Phone Number] cannot be added, if you entered this phone number by mistake, go back and re-enter it, Otherwise, Contact your administrator to add this phone?
 

Environment

  • Duo

Cause

The mobile number is already attached to another Duo user.

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Email address
    2. Phone number you are trying to register to Duo

Details

Article ID: 3803
Created
Mon 8/26/19 9:32 AM
Modified
Thu 9/5/19 1:19 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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