Information and support for using Duo to securely verify your identity when signing in to USD systems.
Setting up various options for Duo
Duo Security is USD's multi-factor authentication (MFA) solution
The language settings for Duo can be changed in the device's language settings
Please bring the hardware token to the service desk or call the service desk with the serial number from the back of the token
Duo Universal Prompt chooses your login option automatically, selecting your most secure method
Resolving Duo prompt display issues related to content restrictions on the device
Try restarting your iPhone if Duo is sending you multiple or no push notifications when trying to sign in
The verification code option for Duo Push provides additional security against push harassment and fatigue attacks by asking the user to enter a verification code while approving a Duo Push authentication request.
Why might I see an error in Duo stating my phone number cannot be added?
Steps for enabling Duo Mobile Restore Feature allowing you to recover your account if your mobile device is replaced
Resolving being locked out of Duo
Options for managing devices in Duo Mobile
For security purposes, effective June 21, 2022 all email forwarding will be stopped (forwarding has already been disabled for the Avera, Monument, Sanford, and VA systems)
For security purposes, effective June 21, 2022 all SSOM Clinical Faculty will be required to enroll in Dup MFA and use their USD Accounts for USD Resources
What to do if Duo only shows passcode as an option for MFA
USD supports several options for Duo
Does Duo Mobile collect my personal information such as emails, text messages, or contacts?
How to recover an account after getting a new phone, losing a phone, or deleting the app.
Process to assign or reassign Duo Hardware Tokens for new staff members
How to purchase a Duo Hardware Token
How to reactivate Duo on new iOS phone or Devices.
How to reactivate Duo Mobile App on New Android Phone or Android Device.
What to do when you receive messages in Duo Mobile that you didn't initiate
I can't click the box in Duo to remember me for 30 days
Contact the Service Desk with the classroom building and room number where you are receiving Duo requests.
Contact the Service Desk to report issues with Duo authentication in the Testing Center
Contact the Service Desk for assistance with Duo
How to resolve issue with email no longer syncing to mobile devices after setting up Duo Mobile
How to resolve issue with email Mac devices after setting up Duo MFA?
What to do if you get unrequested authentication notices on DUO.
Does Windows require two-factor authentication at USD? How do I use Duo?
How to verify and update your Duo Mobile app version