Facilities Management Process for Assigning Duo Tokens

Issue/Question

How do I assign or reassign a Duo token for a new Facilities Management staff member

Environment

• Duo Multifactor Authentication
• Duo Hardware token

Cause

Requesting a new Duo Hardware Token be assigned to a new staff member

Requesting a Duo Hardware Token from a previous staff member be reassigned to a new staff member

Resolution

Note: The USD account request must be submitted prior to requesting Duo Token.  If the employee has a mobile device they can use to setup their account they should complete the account pickup using that device.  If the employee does not have a mobile device, they can request the Duo Token before the account is picked up.​​​​​​​
Note: Tokens are assigned by USD ITS employees only
Note: Follow Requesting Account Access for a New Employee
Note: Follow Setting up USD Account

Please contact the Service Desk with the following information:

1. For new Duo Hardware Token assignment 
   1. Hardware Token number
   2. Name of new staff member
2. For a Duo Hardware Token reassignment
   1. Hardware Token number
   2. Name of new staff member
   3. Name of staff member to which it was previously assigned