Duo Hardware Token Passcodes not Working

Issue/Question

Duo is rejecting passcodes from my hardware token

Receiving an error message when authenticating in Duo

Error: Incorrect passcode. Enter a passcode from Duo Mobile or a hardware token.

Environment

• Duo

Cause

The Duo Hardware Token can fall out of sync with the service

Resolution

1.  Please contact the Service Desk with the following information: 
   1. Serial number of hardware token
      Note: Serial number is located on back of hardware token