Only Receiving Option for Passcode in Duo

Issue/Question

I do not have the Push option in Duo.  Duo only shows me the option for a passcode

I deleted my Duo Mobile account

I deleted all of my Duo accounts in the Duo App

I have a Yubico security key, but the only option is for a passcode

The blue chip isn't working

Environment

  • Duo Multi-Factor Authentication (MFA)

Cause

Multiple causes

Resolution

  1. If you have a Yubico security key, please follow the troubleshooting steps on the Yubico web site
  2. Please contact the Service Desk with the following information: 
    1. Name
    2. Phone Number

ITS STAFF ONLY

  1. Follow Reactivating Duo Mobile Device

Details

Article ID: 3482
Created
Thu 7/18/19 10:57 AM
Modified
Tue 2/11/20 8:59 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated