Unable to Access Email on Mac After Configuring Duo

Issue/Question

I recently set up Duo Multi-Factor Authentication (MFA) how do I set up my mail app on my Mac OS laptop so that it works properly with the new duo authentication so I can get my emails in my Mail

Environment

  • Duo MFA
  • USD Email
  • MAC

Cause

When Duo Mobile was activated, older applications using Basic Authentication no longer work. Microsoft email requires Modern Authentication to use MFA.

Resolution

Note: Outlook is the only supported method for syncing email 

  1. Install Outlook on a Mac by following Installing Microsoft Office 365 

Details

Article ID: 4567
Created
Wed 1/29/20 3:50 PM
Modified
Wed 2/3/21 10:19 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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