Remembering Me for 30 Days in Duo

Tags Duo

Issue/Question

Why can't I click the box to remember me for 30 days?

Environment

  • Browser

Cause

The value for When I Log in is set to Automatically send this device a Duo Push

Duo automatically sends the Push, so  Remember me for 30 days is not available to select

Resolution

Note: There is a known issue with Internet Explorer 11 that prevents the Remember me feature from working

  1. Log in to https://link.usd.edu/duo
    Note: You must complete the log in using a Passcode or Push
  2. Change When I Log in to Ask me to choose an authentication method
  3. Click Save
  4. Close all browser windows or open a different browser
  5. Open https://link.usd.edu/duo
  6. Enter your user name and password
  7. Select  Remember me for 30 days
  8. Complete the two-factor authentication
    Note: Optionally you may change When I Log in to Automatically send this device a Duo Push

Details

Article ID: 3736
Created
Thu 8/15/19 2:00 PM
Modified
Thu 12/17/20 3:21 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated