Remembering Me for 30 Days in Duo

Tags Duo

Issue/Question

Why can't I click the box to remember me for 30 days?

Environment

  • Browser

Cause

The value for When I Log in is set to Automatically send this device a Duo Push

Duo automatically sends the Push, so  Remember me for 30 days is not available to select

Resolution

Note: There is a known issue with Internet Explorer 11 that prevents the Remember me feature from working

  1. Log in to https://link.usd.edu/duo
    Note: You must complete the log in using a Passcode or Push
  2. Change When I Log in to Ask me to choose an authentication method
  3. Click Save
  4. Close all browser windows or open a different browser
  5. Open https://link.usd.edu/duo
  6. Enter your user name and password
  7. Select  Remember me for 30 days
  8. Complete the two-factor authentication
    Note: Optionally you may change When I Log in to Automatically send this device a Duo Push

Details

Article ID: 3736
Created
Thu 8/15/19 2:00 PM
Modified
Thu 12/17/20 3:21 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles (1)

Enabling browser cookies to enable the checkbox for "remember me for 30 days."

Related Services / Offerings (1)

Two-factor authentication provides a second layer of security to any type of login, requiring extra information or a physical device to log in, in addition to your password. By requiring two different channels of authentication, we can protect user logins from remote attacks that may exploit stolen usernames and passwords.