Copier Not Working Properly on Campus

Issue/Question

The copier is not printing properly

Follow up on service call for your copier

Copier is not stapling correctly

Multifunction copier is not making copies

Copier gives this error message:  
"Could not access accounting server.   Contact your administrator."

Environment

• USD Campus
• USD Print
• Access Systems
• Sharp Copier

Cause

Multiple causes

Resolution

1. Power-cycle copier
2. If getting paper tray message, reload paper in that tray
3. Report the issue to Access Systems
   1. Scan the QR Code on the device or browse to Access Systems Print Support
   2. Enter the tag number/equipment ID
      Note: Can be found on the silver Access Systems sticker on the device, or in article Multifunction Copier Locations
   3. Click Next
   4. Enter your Name and Phone number 
   5. Click Next
   6. Enter address & room number where the device is located
   7. Click Next
   8. Select I need to place a Service Call
   9. Click Next
   10. Select the issue you are having
       Note: If other is selected, type in the issue
   11. Click Next
4. You will receive a confirmation email from Access Systems that your issue was logged