Notification to Complete Training from SafeColleges Online Training After Name Change

Issue/Question

User continues to receive a notification that they are overdue for training at https://usdstudents-sd.safecolleges.com after legal name change

Environment

  • SafeColleges.com

Cause

After legal name change user shows in system with two different accounts

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. New legal name
    2. Old legal name
    3. Attach copy of completed certificate

Details

Article ID: 6690
Created
Mon 9/20/21 12:29 PM
Modified
Mon 9/25/23 10:41 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated