Receiving Multiple Phishing Training Reminders

Issue/Question

Please stop sending multiple phishing training reminders

I just completed training, do I need to complete this training again?

Environment

• KnowBe4 Training
• Email

Cause

The University conducts phishing simulations every month, and some users will receive training reminders if they click a link or open an attachment.

Resolution

• Phishing simulations run every month
• Customers who do not complete the training will receive a reminder after 5 business days
  Note: Training is the same for all customers no matter how many phishing simulations they fail
• Annual security awareness training is separate from monthly phishing training and is mandatory for all staff
• If you believe you are receiving a message in error, please contact the Service Desk with the following information: 
  • The dates you received the messages
  • The dates you completed training