KnowBe4 Security Awareness Training

Issue/Question

Is this a phishing email or an actual training?

Environment

  • KnowBe4
  • Security Awareness Training

Cause

Faculty and staff at the University of South Dakota must be aware of the rapidly increasing threat of cyber-crime. In order to increase awareness and minimize exposure, USD will continue to provide mandatory, online training from KnowBe4

Resolution

  1. KnowBe4 is a legitimate Cyber Security Awareness Training sent on behalf of the University
  2. KnowBe4 email messages will come from USD - Security Team <security@usd.edu>
  3. Email subject:
    • Mandatory Annual Security Awareness Training
      • This message is sent ​​​​​​from HR to announce training 
    • Annual Cybersecurity Awareness Training
      • This message is sent when training has been assigned
    • Please complete your assigned training
      • 5 days prior to the deadline, all employees who have not yet completed the training will receive this message
    • You've completed your training
      • When you complete the online training you will receive this message
  4. Training usually takes about 10- 30 minutes to complete 
  5. It will automatically save your progress, so you don’t have to complete the entire module in one sitting
  6. Employees will have 2 weeks to complete the training
  7. The only software requirement is a modern browser

Note: Employees can complete the training after the due date and will receive an email reminder from security@usd.edu every 5 days until it is completed

Please contact the Service Desk if you need further assistance

Details

Article ID: 499
Created
Wed 8/15/18 8:53 AM
Modified
Wed 6/9/21 2:40 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated