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TeamDynamix
TeamDynamix
Applications, capabilities, and reports available within the user areas of TeamDynamix (TDNext and the Client Portal).
Categories (1)
Knowledge Centered Service (KCS)
KCS captures knowledge, solves problems faster, enable self service, improve customer and employee satisfaction.
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Articles (22)
Pinned Article
Viewing my Tickets
How to view tickets you have submitted to Coyote One Stop or ITS.
Add an Employee to TeamDynamix
How to request a TDNext User in TeamDynamix
Approval Requests
Use this article for instructions on working with a workflow approval step.
Changing Requestor on a Ticket
How to change the requestor on a ticket
Creating TeamDynamix Ticket
How to create tickets as a university employee with One Stop Access
Opting Out of Ticket Surveys
Use this article if you want to stop getting ticket surveys
Requesting a RIS TDX Account
How to request a RIS Teamdynamix account
Requesting Change to TeamDynamix Asset Application
Use this article to request a change to the TeamDynamix Asset application
Requesting Change to TeamDynamix Report
Use this article to request changes to a TeamDynamix report
Requesting TeamDynamix Access
Use this article to request access for a new employee to gain access to TeamDynamix to work tickets, assets, knowledge base and etc.
Assigning and Taking Tickets
How to change a ticket's responsibility
Working Tickets
How to work tickets as a university employee with One Stop Access
Adding a Task to Ticket
How to add a task to a ticket
Checking the Status of a Ticket
Checking the status of a ticket
TD Ticket Statuses
Ticket status and definitions used to describe the current status of a ticket.
Adding an Attachment to a Ticket
How to utilize _create to automatically create tickets in TeamDynamix
Add Contacts/People to Tickets
How to Add Contacts/People to Tickets
Searching Tickets
How to search for tickets
How to Schedule a TeamDynamix Ticket
These instructions will guide you on how to create a ticket template and how to create a scheduled ticket.
Merging a ticket into another ticket in TeamDynamix
Directions on how to merge an incident or service request into another incident or service request in TeamDynamix.
Using _create new in Email to Create Tickets
Utilize _create new to automatically create tickets in TeamDynamix
Requesting Change to TeamDynamix Ticket Form
How to request TeamDynamix ticket form changes.
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