Searching Tickets

Issue/Question

Can I search for closed tickets

How do I search tickets

Environment

  • TeamDymanix 
  • Tickets

Resolution

  1. Log into TeamDynamix
  2. Click your Tickets tab
    • One Stop Tickets
    • ITS Tickets
    • Human Resources 
    • Unversity Police Department
  3. On the right, you will see icon
  4. When selected, it will display a list of ticket filters for a ticket search
  5. The search field works on the following items:
  • Ticket ID
  • Title
  • Description
  • Custom attribute values
  • Reference Code (only settable with ticket creation via the API)
  • Feed entry text (though not notified list or posted by)
  • Double quotes will only search for title

Note:  If there is a particular search you use often, select “Save Search” and name it whatever you like.  It will then appear under your “Standard Searches” sub-menu later on for easy access. 

 

Searching with Selectable Filters

Want to search for specific terms, settings, or text?

  1. Click
    Note:Once selected, a window will slide over and will display some of the fields shown in the below image
  2. Here, you can see the searchable ticketing fields or filters that are available
  3. Look through the window to view all of the filters available and use them to quickly locate the tickets you need
Print Article