Adding an Attachment to a Ticket

Issue/Question

Can attachments be added to tickets 

Environment

  • TeamDynamix

Cause

Documents, code samples, articles, screen shots, instructions, or images can be attached to a ticket.

Resolution

  1. Open the ticket 
    Note: Students and staff can access their tickets under Servces - Ticket Requests or via the link in the ticket confirmation
  2. There are several ways to add attachments 
    1. Click Add
    2. Click Attachment at the top of the window 
      ~OR ~
    3. Drag and drop the desired attachment to the Attachments section of the ticket
      ~OR ~
    4. Click in the Attachments section of the ticket on the right
      Note: If the Add or  buttons were used, a popup window will appear
      • Click browse to locate the file(s) to be attached
      • Click Upload
  3. A list of attachments is shown in the Attachments section of the General tab
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