Creating TeamDynamix Ticket

Issue/Question

How do I sign into Coyote One Stop to create tickets?

How do I create Coyote One Stop Questions?

How do I create Human Resources Questions?

Environment

  • TeamDynamix
  • Coyote One Stop
  • Tickets
    • Note: Tickets can be Questions, Changes, Service Requests or Incidents

Resolution

  1. Log into Coyote One Stop (TeamDynamix Application)
  2. Click your Tickets tab
    • One Stop Tickets
    • ITS Tickets
    • Human Resources 
    • Unversity Police Department
    • Testing Center
  3. Click New
  4. Click the ticket form you want to use
    1. Incident
    2. Human Resources Question
    3. Ask A Question 
    4. Ask Charlie's Bookstore & Fan Shop a Question
  5. Form:  Note: you can see there are others in the drop-down, Change the form them if you would like, Click Reset to load the new form
    1. In the Requestor Field, if internal to USD or a current student,
      1. type the requestors name
      2. click the correct name from the list
    2. In the Requestor Field, if external to USD
      1. Click the + sign and enter the contact information on the next screen
        • First Name
        • Last Name
        • Primary Email
        • Alternate/Notification Email
  6. Notify Requestor to send an email letting them know the ticket was created
  7. Acct/Dept  will pre-populate (if internal to USD), if external, leave as Unknown
  8. Title update with a brief description of the issue
  9. Enter Banner ID if known
  10. Question/Description type the question/issue
  11. Attachment click Browse to add attachment
  12. Knowledge Base Article (not required) Click to add
  13. Set Urgency
  14. Set Priority
  15. Responsible
    1. Select Group to assign to or
    2. Enter the person’s name to assign to 
  16. Add the appropriate source for where the question was submitted
    1. Web
    2. Autoticket
    3. Email
    4. Onsite
    5. Phone
    6. Walkin
  17. Start Date will be set to today's date
  18. Target completion date will be set, can be changed
  19. Set ticket Status 
  20. Click Green Save button in top left corner
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