Training for VOIP Phones

Issue/Question

Is there training for VOIP phones?

Environment

• Cisco VoIP Phone
• Jabber
• Webex

Resolution

The following articles are for common questions asked about Cisco VoIP phones

 Phone

What is VoIP

1. Call Handling
   • Making a Call on VoIP Phone
   • Answer a call (decline & answer call waiting)
   • Transferring Calls 
   • Placing a Call on hold
   • Muting Calls
   • Setting Up Speed Dials for Cisco Phones
   • How to make 3-way call on Cisco VOIP 8851
2. Phone Settings
   • Change Name Displayed on VoIP Phone
   • Cisco VoIP Phone Forwarding
   • Cisco VOIP Phone un-Forwarding
   • Changing VOIP Greeting From Another Phone
   • How to change the ringtone for a Cisco 8851
   • Activating a Cisco Voice over Internet Protocol (VoIP) Phone at a Remote Office Location
   • Disable Lower Your Voice Alert
3. Voicemails
   • Resetting Phone Voicemail PIN
   • Clearing Voicemails for Cisco VoIP Phones
   • Checking VoIP Voicemail From An Alternate Phone
   • Changing Greeting on VoIP Phone
4. Headsets
   • Pairing a Bluetooth Device with a Cisco 8851 
   • Installing Headsets on Cisco VoIP Phones
5. Requesting Disconnect of a VoIP Phone Line

Webex

What is Webex Meetings

1. Connecting to Webex
2. Schedule a Webex Meeting
3. Joining a Webex Meeting
4. Webex Training
5. Add WebEx Plug-in to Outlook
6. Using Webex for Teaching a Course
7. Adjusting Audio Settings in Webex

Jabber

What is Jabber 

1. Requesting Cisco Jabber
2. Calling with Cisco Jabber
3. Instant Messaging using Cisco Jabber
4. Add a Contact in Jabber
5. Connecting Jabber to Outlook