Cisco VOIP Phone un-Forwarding

Issue/Question

Calls are going to different number

Environment

• VOIP
• Call Forwarding
• Phone

Cause

Forward All is left on to a different number

Resolution

1. Press Forward off on phone line to take off call forwarding

OR

1.  Connect to https://voip.usd.edu/ucmuser
2.  Click Call Forwarding tab along the left
3.  Un-check the box to forward all calls