Placing VoIP Call on Hold

Issue/Question

How can I place a call on hold

Environment

  • Cisco VoIP 

Cause

You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.

Resolution

  1. Press Hold 
  2. To resume a call from hold, press Hold again
  3. When you've left a call on hold too long, you'll be notified with these cues:
    • Single ring, repeating at intervals
    • Flashing amber line button
    • Flashing message indicator on the handset
    • Visual notification on the phone screen
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