Placing VoIP Call on Hold

Issue/Question

How can I place a call on hold

Environment

• Cisco VoIP 

Cause

You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.

Resolution

1. Press Hold 
2. To resume a call from hold, press Hold again
3. When you've left a call on hold too long, you'll be notified with these cues:
   • Single ring, repeating at intervals
   • Flashing amber line button
   • Flashing message indicator on the handset
   • Visual notification on the phone screen