Overview
VoIP (Voice over Internet Protocol) is a service that allows phone calls through an Internet connection, in lieu of using analog phone lines. IP phone systems provide essential voice, video, messaging and conferencing technology.
To request a VoIP phone number or change an existing number Click Request Access
New:
- Click Request Access to request a new phone and/or phone line
- Select New
- You will need to provide an index number to be billed
Existing:
- Click Request access to assign an existing phone in your department to another employee
- Select Existing number
- You will be prompted to provide the phone number
Note: To switch your department to VoIP please enter a Project Request
Benefits
- Not susceptible to interference from environmental factors like traditional analog lines
- If moving locations, the number follows the physical phone. No need for an additional service request to move a phone line
- Includes access to the following:
- Cisco Jabber (Chat client with phone control)
- Cisco WebEx (Video Conferencing)
- Voicemail to email (sent as a .wav file or can be retrieved via Jabber or phone)
- Outgoing Caller I.D.
- Since VoIP is used through the internet, other applications such as Outlook and IM can work in conjunction with your new phone
- Range of calling features:
- Hunt groups can be set up to answer calls
- Pick-up groups - allows users to answer a call that comes in on a number that is not their own
- Special Messages - create special office, holiday or hours of operation message callers will during a specified date and/or time
- Call Forwarding
- Directory Listing/Calling - List and call directly from our phone directory
- Cost Savings:
- Calls made to another VoIP phone on our network will not have local or long distance charges
- Using the MeetMe function allows other users on our network to call into the conference without having charges associated
- Forced Authorization Codes (FAC) - Enter a unique code when making long-distance phone calls
Available To
Individual departments on USD-managed campuses
Cost
Please inquire with ITS to discuss pricing
Recurring charges are usually lower than traditional phone service