VoIP Phone System

VoIP (Voice over Internet Protocol) is a service that allows phone calls through an Internet connection, in lieu of using analog phone lines.  IP phone systems provide essential voice, video, messaging and conferencing technology. 

To request a VoIP phone number or change an existing number Click Request Access

New: 

• Click Request Access to request a new phone and/or phone line
• Select New 
• You will need to provide an index number to be billed

Existing:

• Click Request access to assign an existing phone in your department to another employee
• Select Existing number
• You will be prompted to provide the phone number

Note: To switch your department to VoIP please enter a Project Request

• Not susceptible to interference from environmental factors like traditional analog lines
• If moving locations, the number follows the physical phone. No need for an additional service request to move a phone line
• Includes access to the following:
  • Cisco Jabber (Chat client with phone control)
  • Cisco WebEx (Video Conferencing)
  • Voicemail to email (sent as a .wav file or can be retrieved via Jabber or phone)
  • Outgoing Caller I.D.
  • Since VoIP is used through the internet, other applications such as Outlook and IM can work in conjunction with your new phone
• Range of calling features:
  • Hunt groups can be set up to answer calls
  • Pick-up groups - allows users to answer a call that comes in on a number that is not their own
  • Special Messages - create special office, holiday or hours of operation message callers will during a specified date and/or time
  • Call Forwarding
  • Directory Listing/Calling - List and call directly from our phone directory
• Cost Savings:
  • Calls made to another VoIP phone on our network will not have local or long distance charges
  • Using the MeetMe function allows other users on our network to call into the conference without having charges associated
  • Forced Authorization Codes (FAC) - Enter a unique code when making long-distance phone calls

Individual departments on USD-managed campuses

Please inquire with ITS to discuss pricing

Recurring charges are usually lower than traditional phone service