University software such as Banner, Colleague, SharePoint, Office, Salesforce, and SDEZBuy
Requesting permission to Aceware
Steps to setup a new Nursing CRM user.
Access to former employee's OneDrive account
How to access Adobe Spark.
Can we use our Department email account to access Google Resources
Use Remote Access to access Imagenow on a personally owned computer
Texting from Mogli using your phone.
Try clearing your browser cache and cookies when experiencing errors logging into the MyMathLab website
Quick instructions on troubleshooting Nuventive access.
How to access Office 365 using the web version of the software.
Various ways to access and use Slido for live polling
Use the links in the article to access VALT.
Uninstall and reinstall Acrobat Pro
Activating LastPass Enterprise
How to add bookmarks in web browsers
How to request a new form or email title gets added to the list of items to export to ImageNow.
Guide on granting campus security to a user in the Pillar 2 Dashboard
Guide on adding clinical faculty to Dental Hygiene
How to add content to a Fourwinds digital sign
This is how to manually enter items into Cheqroom Inventory.
Adding Jaggaer Contracts Plus add-in to Word
Adding rooms to a location in the Assets/Cls application in TeamDynamix
Download and Install the PowerPoint add-in from Slido
Remove vehicle or equipment from PM Schedule. Sometimes due to duplication on other PM schedules.
How to allow necessary pop-ups or block annoying pop-ups in Google Chrome
What to do if getting error that application is not authorized to use CAS
Guide on approving or denying a request in Microsoft Shifts.
How to get assistance with McGraw-Hill Connect
Athletes must be coded every term that display is desired in Coyote Connections
What to do when your having issues with your Audio Jack giving you errors
Instructions for backing up the BitLocker recovery key in Windows
Banner Error: Service Invocation Failed troubleshooting
Troubleshooting information for Banner General Menu not working
SHATERM not showing earlier term courses - leave the Start Term empty
Troubleshooting BANPROXY error when accessing screens in Banner
Logging into a Microsoft account to find a BitLocker recovery key.
Fix for Nvidia and others with blank screen in zoom with screen sharing.
Bluescreen issue when using Examplify
Please use another browser to view D2L after January 2020
How to request help with Dragonfly
How to troubleshoot issues accessing the Fourwinds Website
What to do when you are having issues connecting to Jabber
Issue connecting to Sage HRMS Software
File or Folder accidentally moved to another location
Who to contact regarding DegreeWorks login issues
Scanning and Attaching documents in Banner
How to send emails through DocuSign
Install a newer version of Office
Enable popups within your Internet browser to prevent INVALID CENGAGE SETUP error.
How to Change the font and size in Outlook
How to change view settings in Outlook 365 to show which messages have been forwarded or replied to
How to reset a password for a local Windows account from an administrator account
Use Display Settings to adjust the size of text
How to check Faculty status in Banner
Quick instructions on how to ask about WebAdmit export.
Steps to delete internet cookies and cache.
How to close the Bang & Olufsen Optimize Microphone Pickup pop-up window on HP laptops
In IBM Cognos you can send your report data to Microsoft Excel, received an error when trying to perform this function.
Reporting problems with Common Application
Communication Disorders SQL Server issue
Change the power plan settings to prevent system from going to sleep too quickly
How to return the default scaling in Windows
How to unlock USD laptops that have Bitlocker on them.
How to guide for configuring Microsoft 365 and KnowBe4 such that phishing simulations do not trigger false positives.
Setting up scanned in Banner Xtender
Steps for connecting to Student Manager 8
How to contact Medatrax Support. Medatrax is an online tracking system that our Doctor of Nursing Practice students use to manage their clinical experience.
How to convert a Word document into a PDF document
Details on how to convert PDFs into Word files with Adobe Acrobat PRO
How to convert video files to an MP4 format using VLC media player
Guide on copying a schedule in MS Teams
A course or elective is missing in the Mission Based Management (MBM) system
Use this article if you if you have issue logging into Coyote One Stop.
Create new security groups in TMA
Describes how to add a bar chart in excel. This can be used to show the duration of items.
The end user has a specific need for a new or updated page layout in Salesforce
Guide on how to create or modify a schedule in Microsoft Shifts
How to import CV’s directly into Digital Measures without having to do line by line data entry.
Use a browser that still supports the software
Use Chrome to view the D2L main page notifications
Board of Regents changed the ID numbers
How to show images in D2L
Error received in DegreeWorks Dashboard, related to School or Degree not being valid
Cannot delete a document from the Perceptive Content/ImageNow workflow
What to do when having issues with the Directory Image Management tool
How to download GIS software
Need to Download Psychdata Survey Data
Dropbox is a third party service that provides a limited amount of space
Elsevier webpage not opening using IE.
Links to eLumin documentation for troubleshooting and tips
Change user access to ezproxy or lawproxy
Endnote cannot synchronize after installation. Looking for .enl file
Try to add citations the placeholder is added correctly but once you click in the EndnoteX9 tab to format the citations, it just jumps to the endnote library and nothing is formatted.
Receiving error from Navigate when accessing Coyote Connections
SSH Secure Shell no longer supported for SFTP file transfers to RIS.
How to deal with an error message indicating problems with an add-in
Troubleshooting issue opening Excel file to Adobe Acrobat
Content editors are not able to login to Sitecore; error message shows in the browser
Deactivating and reactivating Office to resolve "Upload blocked" error
What to do when ImageNow will not print
Windows display scale setting on a laptop not set to 100% can cause a screen resolution error to be displayed in Examplify testing software.
Collection of Examplify articles for quick reference
Resolving Excel memory error message
How to resolve the error message indicating a Microsoft Office file is locked for editing
How to resolve black screen, audio, or network issues after taking a test using Examplify.
Certifying a computer that failed workstation certification for an upcoming CCSE or NBME exam.
FGADCSR error - document not found, but message that it is closed
Box site should re-sync after reboot
Formatting error when PDF saved from macOS preview preventing fields from being seen as filled out
Describes where to find Software Application and Annual Maintenance charges.
How to find information on upcoming and historical updates to Titanium Schedule and what steps the Lead Administrator needs to take.
Reporting an issue with CRM no longer working in Firefox
Fourwinds Display showing error
The software that is available for USD students will be listed in the myUSD Portal
How to fix Fusion Accounts that cannot log in
Issues with Fusion not loading
Running SFC command to find and repair corrupt files.
Install current version of TMS to resolve error messages
How to turn off memory integrity in Microsoft Windows settings to allow Examplify to run
What to do if your USD google account is disabled
A user is unable to submit Dental Hygiene Evaluation forms. This document explains how to enable an inactive Clinical Faculty member.
What to do if a guest user USD has invited to access a Microsoft Team Site is unable to sign in.
Delete the cab_#### files
Steps to take to resolve issues with Examplify software
User did not specify a location for file to be saved
How-to move between the 2 versions of 25Live on campus
How to check out equipment to users.
For windows 10 Home running in S mode
How to update kuraCloud software
Cognos is set to show 15 reports per page
Use the arrows to navigate between pages to find the report you need in your folder
An activity in MBM is locked from editing or a voucher needs to be re-printed for the activity.
Reinstall or repair missing software
Graduate Application Processing uses folders to house the application materials.
What to do if you are receiving an important information popup regarding java
How to install software from a CD on a Lenovo X1 Yoga.
How to install the .NETFramework software
Windows Store application install
How to installed an application from an unidentified developer
How to install programs from the App Store
Instructions for installing EndNote
How to install Examplify Software
Instructions for installing Macroworks 3.1
How to install Notepad++ from Software Center
How to install OpenRefine: An open-source application for cleaning up messy data and transform it from one format into another. It is frequently used by the University Libraries.
How to choose grammar and style options in Microsoft Outlook and Microsoft Word
Edge is web browser for Windows 10
How to install or update Mozilla Firefox
How to install OriginPro 2021 on your computer
Installing and registering PL-SQL
Quick simple instructions for installing python on windows machines.
A how-to guide for SDSU students and staff to install Box
Basic instructions on how to install software on University-owned computers through Software Center
Using grant money to purchase software and install on personal computer
Where to download and install Visio software
How to install VLC Media Player
How to use instant messaging in Cisco Jabber.
Troubleshooting Banner screens not displaying properly in some blocks when using a Mac computer has also shown up on Windows machines
How to diagnose and fix an error when trying to remove a file or folder.
Issue with how a PDF file is displayed
How to disable rear camera when using Examplify ExamMonitor
Troubleshooting steps with security camera issues
How to send documents in ImageNow
Issues with CV Upload in K2
How to seek assistance for issues with the automated process that transfers applications from Webadmit (including OTCAS, PTCAS) to ImageNow.
Disable Hardware Accceleration
What to do when sbatch won't accept your job and squeue won't display queued jobs.
Resetting default keychain
Who is able to access LinkedIn Learning?
How to access Cayuse for grant proposals
Macro enabled files are not supported by USD ITS
Maestro update needs to be installed and connected to the database.
Log into Reach content manager and add the items to a Playlist.
The Department of Mathematical Sciences annually hosts the Merten Hasse Math Competition for area junior high and high school students. Schools earn points for each student who places in the top eight of the division exams.
Resolving problems using 25 Live
Reporting missing application on Imagenow PTCAS loads
Progress reports have been run but some courses are missing.
Is there a place to store emergency contact information for missing person situations in a university/regental software application?
The two options for SMS messaging in Mogle are through a personal gateway or Intelligent Routing.
New leads in Salesforce can be created by a prospect texting the word 'COYOTE' to a gateway number.
Mogli tutorial for new Salesforce users looking for training.
The end user needs access to DocuSign templates created by someone else.
Finding your MyMathLab registration code
Requesting access to previous user's files on a computer
The MBA MPA Graduate database is only accessible on campus.
The BIT Help Desk provides support for BIT provided services
Need to know how to do something in PsychData.
Requesting Guest account creation for Guests with Cayuse software
How to change a Cognos report from displaying to running the report
Reporting an issue with the NOAH software in Communication Disorders
Changing IE settings to access USD.edu
Enable a user in FileVault
How to receive reappointment notifications in K2
Guide on offering a shift to someone in Microsoft Shifts
Information on why OneDrive is indicating that someone deleted a file or files
Opening HEIC file with Gimp and saving as JPEG
Configuring Chrome and Edge to save a PDF rather than opening it directly.
How to start the Titanium Schedule application using Windows Virtual Desktop web client
Receiving TNS Connect timeout error (ORA-12170)
Repairing problems with Outlook
Adjusting the window panes to display desired information
Problems logging in to PL/SQL Developer
Follow these instructions to plan ahead for future academic terms.
How to get access to PowerBi
Open the version of the file that is not greyed out.
Templates from Marketing and University Relations
Making sure your personal laptop is ready for a board exam (NBME, CCSE, CBSE)
Turn off Preview Pane to resolve Windows locking up
Contact the Service Desk with the NIxxxxx tag number of the system having this issue
Troubleshooting steps for a macOS computer not booting.
Resolving issues with a .pdf file that you are adding as an email attachment
How to turn off Hardware Acceleration to resolve issues with Office.
Use remote.usd.edu to fill out Telehealth forms
Use HTML Access option to bypass home network restrictions
How to get my computer to log into the domain
Check default settings for opening .pdf files. May need to ask for another copy from the owner of the file
Corrupted video files won't play correctly
When printing a pdf file a save dialog box appears instead of printing
Problems syncing (DVSport)
Process for receiving a new Dakota Disc
Graduate School uses ImageNow for Graduate Application Processing.
Perform PsychData maintenance.
Move PsychData Account to New User - this is done if someone is leaving or no longer dealing with the surveys and the department wants to keep the surveys and data
RegisterBlast is a way for administrators to manage exam schedules online, and for students to register online
We do not support Linux devices on campus
Grammarly subscriptions through the University
Disabling and Re-enabling Quick Access
Receiving a 404 Error Page
Correctly exporting FUPLOAD files in the Authnet database
Configuration Manager certificate expired
Contact the Service Desk for assistance
Resolving error for devices unable to access department shares while on WiFi
Resetting cache & cookies or resetting Chrome to resolve Field Header Too Long error
How to fix ImageNow Batch error: This batch is waiting to be processed by batch agent
Try opening the D2L video in Mozilla Firefox or Google Chrome rather than Safari
How to fix a Lua Script Error in ILLiad Docline
Remove the Mcafee extension in Chrome
Contact the Academic and Career Planning Center for assistance with Coyote Connections
Troubleshooting error User not authorized to access GUQSETI in Banner 8
Steps for working with password issues on macOS
Grant an exception for the webpage
Reporting error received when trying to sign into Windows
How Affiliates are coded in Banner
Recover a deleted file/folder on a network shared drive
How to remove a SharePoint site
How Advisors can remove registration holds.
This is how to remove extensions from the Chrome web browser
Concurrent ArcGIS licenses are automatically updated
Reporting a connection not secure error when browsing to www.usd.edu
How to report a problem that is generated from SQL maintained in Banner screens
How to report Blackboard outage
Abnormal Program Termination within Evisions / Argos
Reporting an issue with using Origin Pro software on campus computers
Requesting assistance with issue submitting an exam
Guide on reporting One45 issues
Items missing from My Content in Cognos may not be recovered, but there are ways to avoid the loss
Maple has an update that needs to be installed
How to requesting adding a new title to EZProxy
Lab and classroom iPads are managed by ITS, so please submit a request to add software or change their settings.
Steps for Scholarship office to request interface term change and ensure TerraDotta contact at change from Spring/Summer to Summer/Fall to get new Academic Year for Nextgen
Requesting assistance to install DNAStar or Lasergene
Requesting Vevo Lab software for Image anaylsis
How to update a powerform used by DocuSign
How to add a license key in Bluebeam
Instructions on how to get the ball rolling for a new automation.
How to request for new OU domain
How to request a report for card swipes
Requesting that a room be added to TMA for work order creation
How to request a SAS Report
Instructions on requesting a new WebAdmit export be added to the automated process from WebAdmit to Image Now
How to request access to the Beacom School of Business's SAS Server.
How to request access to Degree Works
How to request access to Digital Measures.
How to request access to Gaussian software on Lawrence
How to request access to ID Request Form Admin
How to request permissions for the MBA_MPA database
How to request access to SPEL
Requesting Access to Milestone of Xprotect
User needs set up for MSA/CAS/MyApps for bill paying, or ACH transactions (Scottish Rite)
How to request access to Directory Image Management
Process for requesting changes in access to the virtual machine SQL Server instances
How to request assistance for updating activity information (pay rate, description, type, etc.) in Mission Based Management (MBM).
How to request administrative access to DCOM computers
How to request AIMS restarts.
How to request an account for Scala Enterprise Content Manager
Instructions on how to request the installation of anti-virus software for MacOS
How to request a credit card machine hookup
Gaining assistance with Microsoft Office documents
The USD Center for Teaching and Learning (CTL) can assist with instructor questions about using Respondus in D2L
Assistance with Software used for medical research and analysis
How to request assistance with Automic process scheduler request
Requesting the installation of Blackboard Workstation
Inactive faculty still have accounts in Digital Measures. Contact Academic Affairs for assistance with Digital Measures accounts and data.
How to request changes (Adding functionality, changes, etc) to existing PL/SQL queries or processes
How to request changes (Adding functionality, textual changes, etc) to existing Jitterbit applications
How to request changes (Adding functionality, textual changes, etc) to existing applications on apps.usd.edu
How to request changes (Adding functionality, textual changes, etc) to existing applications on usd-asp.usd.edu
How to request changes (Adding functionality, changes, etc) to existing scripts or processes and syncing with GitHub
Contact the Service Desk after fall term extract is frozen with the year the Fed Cohorts need loaded into Banner.
How to request corrections to K2 Applications where errors exist
How to request the creation of an attendance event in Transact (Coyote Card) system.
How to update the D2L account information
Requesting Degrees Conferred File
How to request dental hygiene accreditation reports
How to request new departmental payment accounts in MBM (Mission Based Management) Med School System
Guide on how to request removal of duplicate med faculty entries
Requesting ETS Unify Software for CLEP testing.
How to request MBM to be rolled over to a new fiscal year
How to Requesting license for FoxIT PDF Editor
How to request the installation of SSH Secure Shell (FTP)
Requesting an installation of Fusion
How to request a graphic on a marketing TV
How to install Illiad Client software
Request for increasing server drive space
Request report from Pharos Reporting for specific cost center
How to request information on USD network drives
Requesting ITS informational session for incoming classes
How to request an update memberships in the Innosoft Fusion wellness center application.
Requesting installation of Li-Cor Image Studio software
Requesting access to Metasys
Requesting Cochlear SQL password for Software upgrade
Requesting GraphPad Prism license renewal or new purchase
Requesting installation of a key in Li-Cor Image Studio
How to request a mass email be sent out to a listing of users
How to get a tab created or modify a form in SharePoint
Basic instruction on how to request a new software be added to Lawrence the HPC.
How to request Origin Pro 9
Process for requesting an exception to current software policy, Patch Policy Exception Request.
Requesting patch of ArcGIS software
How to update PC Ace software
How to request a PC SAS License
How to request permissions for NMM website
How to request access for PL-SQL
PsychData was implemented to serve the needs of USD faculty and staff to conduct surveys.
Information on requesting R and R Studio installation
How to redirect a worklist item to another users workspace within a K2 Blackpearl Application
How to request a report of the users using EZProxy
How to run Salesforce Interfaces manually
How to update the Salesforce interface for a new application year
How to request SAS license renewal
Requesting that silverlight be installed or updated on a work computer.
How to request Sitecore access
Renewing SPSS License information
How to transfer SPSS licenses
How to request SPSS software on computers
How to request a subscription to SurveyMonkey
How to request The Museum System (TMS)
Guide on requesting time off in Microsoft Teams
How to request Cheqroom Services for a department and have a location or workspace added.
How to request integration of Authorize.net service
Guide on requesting PA active student list update in Mission Based Management (MBM)
Guide on how to request to swap a shift in Microsoft Shifts
Updating Sage HRMS Software
Requesting training for USD Data Cookbook.
How to request the install or update of Oracle software
Requesting Update to Chick-Fil-A information on Point of Sale Register(CFA POS)
Guide on how to report MBM Faculty Activity entries that need updated.
MWDeafConference website content needs updated.
How to request department access for a user in MBM (Mission Based Management) Med School System
How to add users to B-Line
Requesting a change to the UPD Officer Watchguard list.
To request a loaner computer contact the USD ITS Service Desk with the information needed to reserve a loaner computer.
Steps for resetting Chrome to defaults
These steps are to clear your Google Chrome profile and recreate a new profile so you don't loose bookmarked pages every time you close google Chrome
Contact the department you work with for assistance with Titanium passwords
Resolving file conflicts in OneDrive
Clear temp files to resolve Word issue
Steps for restoring department head access in D2L
Steps for restoring a previous version of a file in OneDrive
How to run a SQL query against Banner
How to run a print or copy report in Pharos Reports
Reporting errors running SQL code against Banner data
How to run updates on a USD iPad
Re-enabling Captiva plugin
ITS has a Scantron Test Scanner for grading purposes that provide test scanning services to faculty to quickly and accurately grade multiple choice exams
How to clear the red banners reporting errors on sdsbvi or sdsd websites.
Standards for updating image information
Click the Box icon by the clock and use that search option to find files
Zoom app install for SDSU
How to log in to the Milestone XProtect Smart Client software
TIFF document pages in ImageNow are not displayed without using Multi-TIFF customizations.
How to get a Seqbuilder\DNAstar license
Configuring a local folder for file upload in Azure WVD Titanium
Steps to set up FacMan iPad
Instructor setup of Double Robot access
Instructions to share a folder on the Box website.
Open the Excel file in the Excel application, not Excel Online.
How to restart A POS Register
Signing into Salesforce using the Mobile App
Software being blocked by Window Defender.
What to do if you are receiving a Software Center Update pop-up
How do students purchase software
Customer does not have Administrator rights to install software
Reporting instances where software is supposed to automatically install on USD computers, but is not installed.
SPSS software is available to use in the Academic Commons or can be purchased.
Statewide Technical calls are held regularly to help plan, coordinate, communicate, and provide decision-making regarding statewide systems
How to report incorrect information in Coyote Connections
Request for running SQL to get student data
How to download and submit a Project Estimate Request for ITS to help with the implementation or update of systems.
Locating and creating shortcut to "old" Outlook
How to back up pictures folder and other folder to onedrive
Request Tableau Authentication changes for specific users
Guide on requesting to take an open shift in Microsoft Shifts
How to correct the text zoom in different applications within Windows
Installing Titanium on USD computers
How to resolve issues with Coyote Connections
When logging into the Enterprise version of LastPass, you may encounter an error if you do not have a LastPass browser extension installed
How to contact Titanium support when issues arise
Troubleshooting Lenovo webcam freezing issues
Troubleshooting scanners in XTender
Issues with turnstiles not functioning correctly
Reporting an issue accessing Docusign and receiving error SSOv1 is being deprecated. Please contact your account team.
Unable to access State systems after power outage
How to enable Cookies for VitalSource online textbooks
Troubleshooting ETS Unify Admin error messages when launching CLEP.
Use Firefox, instead of Internet Explorer, to use drop down options
Trying to access secure web site may produce a message "Unable to establish secure connection".
How to log into KnowBe4 training.
Troubleshooting login issues to MBM
What to do if you are unable to sign in to your computer and you are receiving a specific error message
Steps to resolve unresponsive File Explorer
How to show D2L assignments in the course
Checking deficit fund report
Reporting an issue with accessing Scholarship page from the Portal
Uninstall Examplify and clean re-installation procedure
Steps to Uninstall Grammarly
How to extract zipped files
How to update your printer driver
How to update to the most recent version of AutoCAD
How to upgrade the firmware on a Bio-Rad PCR
How to set up or change email preferences in VisitDays (for faculty or staff).
Steps to update EndNote software
Faculty members with Digital Measures access are able to update their "Specialty" field through Digital Measures.
How to update Keystone Web Software
How to completely uninstall Office 2011 and Uninstall Office 2016 on a Mac
Procedure for getting data updated in TMS
How to verify your permissions are correct on your Shared File Storage
How to update the primary email for Coyote Connections
Guide on how to update the SDDeaf, SDSDBVI, or CFD Tips websites
Steps to take after the time changes to ensure reminders are sent out to clients at the proper time.
How to update to the most recent version of Windows 10.
How to upload and schedule content in Scala Content Player
Enabling finishing options for UPrint in macOS
What to do when getting an error logging into USD portal applications
This is how to use SteamVR with an HTC VIVE Pro 2
How to access the output of processes you have run in Banner Admin using GJIREVO
Using and installing Microsoft Office on a Mac
How to get started with using VisitDays, USD's Event Management System.
Verifying exam4 receiver setup
How to fix videos that do not play properly in PowerPoint
Which applications require a certain web browser
Banner Document Management is installed at your site, but you are not set up as a user in that system. Please contact your Administrator for information.
Digital Measure allows us to access data using web services. When they make a change to their web services, we will need to update how we use those services to make sure our data is always updated.
SentinelOne Agent is security software installed by ITS and should not be removed
Wait for the update to finish and power off the computer if it doesn't
Install Gendex radiology drivers on clinical computers
Issues with Xtender options no showing in toolbar