Cannot Log Into DegreeWorks

Issue/Question

I am unable to log into DegreeWorks

Error: There was an unexpected error (type=Internal Server Error, status=500)

Error: Access Denied  You do not have permission to access Dashboard

Environment

Cause

Multiple Causes

Resolution

  1. If you are a Faculty ADVISOR getting the Access Denied message, your supervisor will need to submit a DegreeWorks Advisor request at the following page: https://td.usd.edu/TDClient/33/Portal/Requests/ServiceDet?ID=196  
  2. Ensure that you are using your SNAP credentials to log into Degree Works 
  3. Try Clearing Cache & Cookies
  4. If you continue to experience difficulties, please contact the Service Desk with the following information: 
    1. Name
    2. Reason for using DegreeWorks (advisor, etc.)
    3. Error received 

ITS STAFF ONLY

  1. Follow Assisting DegreeWorks Login Issues
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Details

Article ID: 4263
Created
Fri 11/8/19 9:41 AM
Modified
Wed 9/13/23 9:46 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Services / Offerings (1)

Degree Works Advisor Access
If you are an advisor and do not have Degree Works access, your supervisor should complete this form to request access for you