Clearing Cache & Cookies and Force Resetting in Internet Browsers


How do I clear cache and cookies

I want to submit final grades for my 8-week course but I am unable to access the Final Grade link in the Faculty Main Menu in SNAP. 


  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer (IE)
  • Microsoft Edge
  • Safari


Note: Updating to the latest version of the Internet browser may also need to be done

Note:  Reboot computer after completing steps below

Note:  Log out of any sync'd profiles in browser

Steps to Clear Cache and Cookies

Google Chrome

  1. Open Chrome
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3. Select All time from the Time range list
    Note: If set to the last hour it will not resolve your issue
  4.  Cached images and files
  5.  Cookies and other site data
  6. Click Clear data

Mozilla Firefox

  1. Open Firefox
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3. Select Everything from the Time range to clear list
  4. Cookies
  5. Cache
  6. Click OK
  1. Open Firefox
  2. At the top right, click the Menu  button
  3. Select Settings
  4. Click on  Privacy & Security
  5. In the Cookies and Site Data section, click Clear Data
  6. Cookies and Site Data
  7. Click Clear

Internet Explorer 

  1. Open Internet Explorer
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3.  Temporary Internet files and website files
  4.  Cookies and Website Data
  5. Click Delete

Microsoft Edge

  1. Open Microsoft Edge
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3.  Cached data and files
  4.  Cookies and saved website data
  5. Click Clear

Apple Safari

  1. Open Safari
  2. Click on Safari next to the  logo
  3. Select all history
  4. Click Clear History

Steps to Force Refresh 

  1. Open the Internet Browser
  2. Press the SHIFT key and click Reload button in your browser.   

Please contact the Service Desk if you need further assistance


100% helpful - 2 reviews


Article ID: 391
Mon 7/30/18 2:36 PM
Tue 8/30/22 2:52 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Related Articles (4)

Troubleshooting information for Banner General Menu not working
How to work around various SNAP error messages
This is how to remove extensions from the Chrome web browser
How to resolve issues with Coyote Connections