Problem with Windows Saving Files

Issue/Question

Receiving an error, inconsistently, but most common after a copy/paste or saving a document received through email.

     Error:  AUTOSAVE FAILED  We have not been able to save your recent changes.  Please save to a different file in order to keep all of your changes.

Environment

  • Windows 10
  • Office 365

Cause

Hardware Acceleration is turn on

Resolution

  1. Open any Office Application
  2. Click File 
  3. Click Options
  4. Click Advanced
  5. Scroll to Display
  6. Check  Disable hardware graphics acceleration
  7. Click OK
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Details

Article ID: 5711
Created
Mon 11/2/20 10:28 AM
Modified
Fri 8/19/22 11:44 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated