Experiencing Problems with Computer After Using Examplify

Issue/Question

Shows black screen after taking test using Examplify

Blank screen after taking Examplify

No audio after using Examplify

Cannot connect to network after using Examplify

Environment

• Student Laptop
• Windows 10
• Examplify

Cause

Desktop shows blank screen, no wifi or no audio after taking the test using Examplify

Resolution

1. Press Ctrl + Alt + Delete
2. Press Shift and Click power icon
3. Click Restart
   Note: Do not release Shift until the computer restarts
4. Click Troubleshoot Advanced options
5. Click Startup Settings Change Windows startup behavior
6. Click Restart
7. Press F6 Enable Safe Mode with Command Prompt
8. Log in or type password if required
9. In command window
   1. Type cd \program files (x86)\examsoft\examplify\services 
      Note: You should be in C:\program files (x86)\examsoft\examplify\services directory
   2. Type eswinsr.exe
   3. Press Enter
      Note: this process can take a few minutes
   4. Once the cursor has confirmed the rollback, type Exit
   5. Press Enter
10. Press the power button for 3-5 seconds to turn off computer
11. Press power button to re-start the computer