Having an Issue with Examplify Software

Issue/Question

My examplify does not work after I update my computer
Examplify does not work
I cannot download test
I cannot upload test
I cannot change my Windows Security settings as directed by Examplify

Environment

  • macOS
  • Windows
  • Examplify

Cause

Multiple Causes

Resolution

  1. Follow instructions for Reinstalling Examplify 
  2. For Windows computers follow article Experiencing Problems with Computer After Using Examplify
  3. For Mac computers, please ensure that minimum operating system requirements are met
    Note: Examplify Version 2.8 and later supports Catalina, Big Sur, and Monterey
  4. Go to ExamSoft self-service site and type a question in the search field
  5. Contact ExamSoft Support
  6. If you need further assistance please contact the Service Desk with the following information
    1. Name
    2. Location
    3. Description of the issue

ITS STAFF ONLY

  1. Follow Assisting Issues with Examplify

Details

Article ID: 4186
Created
Wed 10/23/19 4:56 PM
Modified
Mon 9/12/22 7:24 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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