Issue with Examplify Using Wrong Camera

Issue/Question

How do I make sure that the camera is facing my face and not the other camera facing the other way?

Examplify captures the rear camera when running exam monitor

How to set Examplify to capture my face

Environment

  • Examplify
  • Examsoft
  • ExamMonitor
  • Exam Monitor
  • ExamID

Cause

ExamMonitor randomly selects camera for system with dual cameras

Resolution

  1. Right click
  2. Select Device Manager
  3. Double click System Devices
  4. Right click on Rear Facing Camera
    Note: Description may vary, Microsoft Camera Front for Microsoft system or Surface Camera Front for Surface tablet
  5. Click Disable device
  6. Click Yes
  7. Close all windows
  8. Start Examplify
    Note:
    To verify that you have selected the correct camera, Click on Monitoring after the test starts

Please contact the Service Desk if you need further assistance

 

Details

Article ID: 5452
Created
Thu 8/27/20 9:02 AM
Modified
Tue 1/11/22 10:57 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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