Rapid Identity -Password Reset

Issue/Question

I forgot my password

I am having trouble logging into my USD account. I have forgotten my password and need help to reset it

Resetting my password

I want to change my password.

My password manager says my password was found online and tells me to change it.

Environment

• USD Account
• Password Self-Service
• email
• myUSD Portal

Resolution

Your university password provides you with access to many network resources.  See Password Requirements and Best Practices

Don't know your password

1. Browse to RapidIdentity
2. Enter your username or email address
3. Click Go
4. Click Forgot Password?
   Note: If no alternate email or phone number is on file the Forgot Password? link will not be available and you will need to contact the Service Desk for assistance
   Note: if username is typed incorrect or with a space the Forgot Password? link will not be available,  Use Finding My USD Username
5. A one time code will be sent To:
   • email address associated with account, if there is one on file
   • If no email, text message will be sent to the mobile phone number on file
6. Enter the code and click Go
   Note: If you don't receive the code, click Try another method
7. Set new password
   Note: You cannot reuse your last 10 passwords
8. Click the to verify passwords match
9. As you set your password each requirement you have met will change from red to green

Know your password

1. Log into RapidIdentity
2. In the upper right corner click  Your Name 
3. Click Change Password
   Note: You cannot reuse your last 10 passwords
4. Enter Current Password, New Password & Confirm new password
   Note: Click the to verify passwords match
5. Click Save