Not Receiving Email with Claim Code

Question

I have not received my claim code to setup my USD account 

Answer

Two possibilities:

1. Email with claim code comes from noreply@rapididentity.com.  Check your junk/spam folders.
2. You do not have a personal email address populated in Banner when the account was created
   • Employees should have RT or EPM email type in Banner
   • Students should have an UE2 email type in Banner
     Note: Personal email address is also needed to do the self service password reset

Contact the Service Desk for assistance claiming your account