Adding Personal Email to Self Service

Question

I have not received my claim code to setup my USD account 

I am missing Forgot Password when trying to reset password

Answer

Two possibilities:

1. Email with claim code comes from noreply@rapididentity.com.  Check your junk/spam folders.
2. You do not have a personal email address populated in Banner when the account was created
   • Employees should have RT or EPM email type in Banner
   • Students should have an UE2 email type in Banner
     Note: Personal email address is also needed to do the self service password reset

Add and/or Update Email

1. Log into Self Service
   • Students 
   • Employees
   • Faculty
2. Click in the upper left corner 
3. Click Banner
4. Click View E-mail Addresses
5. Find the Email Section
6. Verify the emails listed
7. Click Add New

Contact the Service Desk for assistance claiming your account