Body
Question
I have not received my claim code to setup my USD account
Answer
Two possibilities:
- Email with claim code comes from noreply@rapididentity.com. Check your junk/spam folders.
- You do not have a personal email address populated in Banner when the account was created
- Employees should have RT or EPM email type in Banner
- Students should have an UE2 email type in Banner
Note: Personal email address is also needed to do the self service password reset
Contact the Service Desk for assistance claiming your account