Lab Consultant Reference Article

Issue/Question

What are common articles used by I D Weeks Library customers 

Environment

• Guest Access
• Multifunction Copier
• Pharos Printing 

Resolution

1. Connecting to Wireless Internet
2. Issues with hardware in the study room, Report an Incident
3. Guest Access
   • USD Guest Account
   • Guest Printing
     • - Purchase $5 card from vending machine by Multifunction Copier
4. Pharos Printing
   • Username not found in Pharos
   • Printing with Personal Laptops
   • Checking Pharos Printing Balance
   • About Pharos Printing Quota
   • Coyote Cash - Depositing Money to Coyote Card
   • Requesting Refunds for Printing with Pharos
   • Unable to Print to Pharos Printers
5. Multifunction Copier
   • Multifunction Copier Scanning to Email
   • Printing to Multifunction Copier using UPrint
   • Scanning on Multifunction Copier
   • Faxing on Multifunction Copier
   • Copying on Multifunction Copier
   • Printing to Multifunction Copier using UPrint
6. Equipment Checkout
   • Reserving Equipment, Checking out Hardware
     • Reservation overview
     • Creating a Reservation
     • How do I install the CHEQROOM app on my smartphone or tablet?
7. Software
   1. Zoom
   2. Accessing Zoom
   3. LockdownBrowser
      • Installing Lockdown Browser
      • Updating Lockdown Browser