Lab Consultant Reference Article

Issue/Question

What are common articles used by I D Weeks Library customers 

Environment

• Guest Access
• Multifunction Copier
• Pharos Printing 

Resolution

1. Connecting to Wireless Internet
2. Issues with hardware in the study room, Report an Incident
3. Guest Access
   • USD Guest Account
   • ID Weeks Library Guest Printing
4. Printing
   1. Printing to Multifunction Copier Using Papercut USD Print
   2. Advanced Features With PaperCut Printing
   3. Installing Papercut, USD Print on Personal Computer/Phone/Tablet
   4. Papercut Hold for Authentication Error in Mac Print Queue
   5. PaperCut Printer Locations
5. Equipment Checkout
   • Reserving Equipment, Checking out Hardware
     • Reservation overview
     • Creating a Reservation
     • How do I install the CHEQROOM app on my smartphone or tablet?
6. Software
   1. Zoom
   2. Accessing Zoom
   3. LockdownBrowser
      • Installing Lockdown Browser
      • Updating Lockdown Browser