Problems Opening Outlook

Issue/Question

Unable to open Outlook

The icon in the lower right hand corner indicates being disconnected

Error: cannot open Microsoft Outlook. Cannot open outlook window

Error:  The operation failed due to an installation problem.  Restart Outlook and try again.  If the problem persists, please reinstall

Error: Disconnected

Environment

  • Office
  • Windows OS

Cause

Unknown Cause

Resolution

  1. Restart Outlook in safe mode
    1. Right-click
    2. Click Run
    3. Type Outlook /safe
    4. Click OK
  2. Repair Outlook
  3. Recreate Outlook Profile
    1. Click
    2. Type Control Panel
    3. Click Control Panel
    4. Select Small Icons from View by: drop down
    5. Click Mail
    6. Click Show Profiles
    7. Click Add
    8. Type a different profile name from existing
    9. Click OK
    10. Click Finish
    11. Select new profile name from Always use this profile
    12. Click OK
  4. Remove folders from Deleted Items
    1. Log into account on mail.usd.edu
    2. Click beside Deleted Items
    3. Delete any folders inside Deleted Items
  5. Re-install Office

Details

Article ID: 625
Created
Wed 9/12/18 10:03 AM
Modified
Tue 8/17/21 11:26 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated