Problems Accessing Email on Phone

Issue/Question

Email on my smartphone tells me my credentials are incorrect

My email is not updating on mobile phone

Not receiving email when connected to Eduroam 

Email not accessible on the phone

Email on my smartphone tells me my credentials are incorrect

Not Receiving Email from Mobile Phone

Environment

• Android
• iOS
• USD Email

Cause

Phone is getting emails using mobile data but not receiving email when connected to USD wireless

Getting email on computer but not on phone

USD email no longer supports basic authentication, which may cause the built-in email apps not to work

Resolution

1. Confirm if you are using Microsoft Outlook app
   Note: Download from app store for respective OS 
2. Remove any other email apps from your device
3. Delete and re-add your email account on your phone
4. Confirm if connected to Eduroam using USD credential
5. Review known networks and delete SDVisitor if previously connected
6. Open browser
   Note: Safari, Chrome or other browser
7. Type nac.usd.edu
8. Press Enter
9. Open Outlook app
10. Check if you are receiving email