Problems Accessing Email on Phone

Issue/Question

Email on my smartphone tells me my credentials are incorrect

My email is not updating on mobile phone

Not receiving email when connected to Eduroam 

Email not accessible on the phone

Email on my smartphone tells me my credentials are incorrect

Not Receiving Email from Mobile Phone

Environment

  • Android
  • iOS
  • USD Email

Cause

Phone is getting emails using mobile data but not receiving email when connected to USD wireless

Getting email on computer but not on phone

USD email no longer supports basic authentication, which may cause the built-in email apps not to work

Resolution

  1. Confirm if you are using Microsoft Outlook app
    Note: Download from app store for respective OS 
  2. Remove any other email apps from your device
  3. Delete and re-add your email account on your phone
  4. Confirm if connected to Eduroam using USD credential
  5. Review known networks and delete SDVisitor if previously connected
  6. Open browser
    Note: Safari, Chrome or other browser
  7. Type nac.usd.edu
  8. Press Enter
  9. Open Outlook app
  10. Check if you are receiving email

Details

Article ID: 3471
Created
Wed 7/17/19 10:24 AM
Modified
Mon 11/1/21 2:28 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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