Dropped Course Still Shown in D2L


registered for a class but then dropped it. Under the Self Service registration portal, it shows that I am not registered for it anymore but I was put on the class list and have access to the D2L page for it.

How do I troubleshoot why there is an inconsistency between the classlists in Banner-Student and Desire2Learn

I have a student that shows on the classlist in D2L but not in Banner-Student

A student is listed in D2L as being in the course but is not listed in SNAP


  • D2L
  • Banner


When a course is dropped it can take up to 24 hours for you to be removed from the D2L class list


  1.  Please contact the Service Desk with the following information: 
    1. Course name 
    2. Date you dropped the class


Article ID: 3018
Wed 5/15/19 6:27 AM
Mon 4/27/20 10:22 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance