Dropped Course Still Shown in D2L

Summary

How long will a dropped class be shown in D2L

Body

Issue/Question

registered for a class but then dropped it. Under the Self Service registration portal, it shows that I am not registered for it anymore but I was put on the class list and have access to the D2L page for it.

How do I troubleshoot why there is an inconsistency between the classlists in Banner-Student and Desire2Learn

I have a student that shows on the classlist in D2L but not in Banner-Student

A student is listed in D2L as being in the course but is not listed in SNAP

Environment

  • D2L
  • Banner

Cause

When a course is dropped it can take up to 24 hours for you to be removed from the D2L class list

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Course name 
    2. Date you dropped the class

ITS STAFF ONLY

  1. Follow Verifying if student is still Registered for Class

Details

Details

Article ID: 3018
Created
Wed 5/15/19 7:27 AM
Modified
Mon 4/27/20 11:22 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated