Articles (25)

Accessing Web Xtender

How to access Web Xtender

Banner 9 Navigation and training

Banner 9 navigation guide and training video.

Banner Invoice not Paying, no one else can see the Invoice

Banner Invoice not paying, no one else can see it in Banner

Banner Query Only Role Error

Troubleshooting a query only role error in Banner

Banner Report Not Pulling Information

Banner report is not coping over updated information correctly

Cannot See Attached Images In Xtender When More Than 100 Pages Attached

Use Page navigation arrows to see pages above 100 in Xtender

Check Advisor Status in Banner

How to check Advisor status in Banner Student

Documents not Posting in Banner

Documents not posting to ledgers in Banner, so check Suspense first, and address issues there - if this does not fix the problem, contact the Service Desk with screens, error messages, and document numbers affected

Grant Time & Effort Reporting and Certification

How to access the Time and Effort Reporting System used by the SDBOR

Issues with SDEzBuy

If you already have an SDEzBuy account but are having Issues.

Looking up Journal Voucher

Instructions for looking up a journal voucher document in Banner

Problems connecting scanner to WebExtender

Reinstall drivers to fix scanner issues with WebExtender

Problems Reaching Banner Screens From Off Campus

Connect to VPN for access to certain Banner screens from off campus

Receiving Error When Searching in SPAIDEN

Click Go instead of pressing Enter after typing in the ID

Request To Run FICA Monthly Report

Request To Run FICA Monthly Report

Requesting Assistance with Updating Banner Report or Interface

How to request a change to a report in Banner

Scanning into Xtender Remotely

How to use your phone to create a PDF of a picture. Once you have a PDF, there are also instructions on how to upload to Extender

Unable to Access A Screen in Banner

Reporting not being able to reach the FOATXT screen in Banner

Unable to login to Xtender with Xtender account

Reporting issue with Xtender shared account

Unable to Save in Banner

What to do if you are having issues saving in Banner

Updating Primary Email in Banner

How to update primary email addresses in Banner

Updating Salesforce and Banner Integration

How to request an update for Salesforce to Banner for integration

Web Xtender Error SCT Hook

Fixing the SCT Hook error in WebXtender and Banner