Using Coyote One Stop

Issue/Question

How do I use Coyote One Stop?

Environment

• Coyote One Stop

Cause

Coyote One Stop gives you easy access to our Ask a Question, Help/Links, or Browse the Service Catalog and Knowledge Base

Resolution

Login

1. Click Sign In in the upper right corner
2. Enter your USD email address. and password
   Note: this will give you access to additional articles

Features

• Home

  • Click the Home tab you are able to 
    • Search the Client Portal, in the upper right had corner, This provides suggestions as you type 
    • If you are already signed into a Microsoft service with your campus account, you will be signed in automatically or click Sign In and enter your email address and password.   
    • Search for Answers button allows you to search our Knowledge Base for answers
    • Ask a Question allows you to submit your question to
      • Get answers about financial aid, billing, payments, registration, advising, housing, and student records.
      • Ask a Benefits, Human Resources or Payroll Question
      • Ask Charlie's Bookstore & Fan Shop a Question
      • ITS
        • Report an Incident
        • Service Request
    • Submit Concerns and Complaints 
    • Quick Links to access other pages
      • Coyote Connections
      • D2L
      • DocuSign
      • Email
      • Financial Aid Self Service 
      • Registration Self Service
      • SDePay
      • SNAP
      • USD Bookstore
  • For more information see Home Tab

• Help/Links

  • Click the Help/Links tab, here you are able to 
    • Use a detailed list of Links to access other pages
    • ITS Alerts  Shows alerts posted to our Alerts Board
    • View Maintenance for 
      • Banner 
      • D2L
      • ImageNow
      • RIS Maintenance 
    • View Popular Articles
    • View Popular Services

• Services

  • Click the Services tab
    • The Service Catalog is a convenient way to request services without having to contact the Service Desk
    • Through the Service Catalog you are able to
      • Make requests
      • Check the status of your Ticket Requests
      • Communicate with the person working on your requests by clicking Comment
    • For more information about using the Service Catalog please see Services Tab
    • Request New Services be added to the Coyote One Stop Service Catalog
       

• Knowledge Base

  • Click the Knowledge Base tab, here you are able to
    • The self-help Knowledge Base is full of helpful articles with content driven by you, the USD Community
    • The Knowledge Base houses numerous articles written by
      • Academic Advising
      • Admissions
      • Book Store
      • Business Office
      • Financial Aid
      • Housing
      • Human Resources
      • Registrar
      • ITS 
    • Click for more information about using the Knowledge Base 
    • Request New Knowledge Article be created
      • How to request information be added to the Knowledge Base/Coyote One Stop
      • This is a request to add any Knowledge to all of Coyote One Stop, not only Technology.