Searching the Knowledge Base or Services

Issue/Question

How do I search for an article

How to search for a service

How to search Coyote One Stop

Environment

• TeamDynamix

Resolution

Note: Remember if nothing is found search again using different key words 

Note: To search for items with a specific tag, enter the # symbol followed by the name of the tag

Search Coyote One Stop

1. Used to search for Knowledge Base articles, Services and Service Offerings, and Questions
2. In the top right side of your screen click In the Search the client portal field type your key words
3. Results will be shown based on the words entered
   • Click on one of these results or press enter to show the full results screen
     Note: Results will be shown from Knowledge Base articles, Services and Service Offerings, and Questions

Search Knowledge Base Only

1. Used to search for Knowledge Base articles, and Questions
2. Click the Knowledge Base link in the red bar at the top of the page
   Note: you can also browse by clicking on the categories listed
3. Click Search in the gray bar
4. In the Search field type your key words
5. Press Enter

Search Services Only

1. Used to search for Services and Service Offerings
2. Click the Services link in the red bar at the top of the page
   Note: you can also browse by clicking Services A-Z link or clicking on the categories listed
3. Click Search in the gray bar
4. In the Search field type your key words
5. Press enter

Searching Best Practices

1. AND: Requires that both terms are included in the results.
   • For example, cats AND dogs will find results including both cats and dogs.  
2. NOT: Requires that the term after NOT is not included in the results.
   • For example, cats NOT dogs will find results including cats and exclude all results that include dogs. 
3. OR: Allows results where either term is included.
   • For example, cats OR dogs will find results with either term. As the OR operator is the default search operator, the previous example would be equivalent to searching for cats dogs. 
4. "": Requires that the exact phrase is included in the results.
   • For example "cats and dogs" will search for results including the exact phrase "cats and dogs".  
5. #: Searches for a tag, in areas that support tags.
   • For example, #animals will search for articles that are tagged with the animals tag.  

Please contact the Service Desk if you need further assistance