Body
Issue/Question
How do I search for an article
How to search for a service
How to search Coyote One Stop
Environment
Resolution
Note: Remember if nothing is found search again using different key words
Note: To search for items with a specific tag, enter the # symbol followed by the name of the tag
Search Coyote One Stop
- Used to search for Knowledge Base articles, Services and Service Offerings, and Questions
- In the top right side of your screen click In the Search the client portal field type your key words
- Results will be shown based on the words entered
- Click on one of these results or press enter to show the full results screen
Note: Results will be shown from Knowledge Base articles, Services and Service Offerings, and Questions
Search Knowledge Base Only
- Used to search for Knowledge Base articles, and Questions
- Click the Knowledge Base link in the red bar at the top of the page
Note: you can also browse by clicking on the categories listed
- Click Search in the gray bar
- In the Search field type your key words
- Press Enter
Search Services Only
- Used to search for Services and Service Offerings
- Click the Services link in the red bar at the top of the page
Note: you can also browse by clicking Services A-Z link or clicking on the categories listed
- Click Search in the gray bar
- In the Search field type your key words
- Press enter
Searching Best Practices
AND: Requires that both terms are included in the results.
- For example,
cats AND dogs will find results including both cats and dogs.
NOT: Requires that the term after NOT is not included in the results.
- For example,
cats NOT dogs will find results including cats and exclude all results that include dogs.
OR: Allows results where either term is included.
- For example,
cats OR dogs will find results with either term. As the OR operator is the default search operator, the previous example would be equivalent to searching for cats dogs.
"": Requires that the exact phrase is included in the results.
- For example
"cats and dogs" will search for results including the exact phrase "cats and dogs".
#: Searches for a tag, in areas that support tags.
- For example,
#animals will search for articles that are tagged with the animals tag.
Please contact the Service Desk if you need further assistance
USD INTERNAL STAFF ONLY
Only those with Knowledge Base Internal access can complete the following steps
- To see articles not yet available to the public, click Search to reach the more detailed search screen
- Change Status from Approved to Blank to see all results
- Add key words in the lower Search box
- Refer to Notes above
- Press Enter
- If necessary, refine by adding details such as review date, category, owner or created date
- Radio buttons should be left at Both for Published & Unpublished, Public & Not Public
- Press Enter to search again