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This explains how to search for a knowledge base article

This explains how to link a knowledge base article to a ticket (incident, service request etc.)

TeamDynamix Knowledge Base articles need to follow a specific Knowledge Centered Services (KCS) standard when being created and published. This article covers the structural elements of the KCS Content Standard. (Article Category, Subject, Structure, Issue/Question, Environment, Cause, Resolution & Metadata)

This article lists the competencies, responsibilities, and range of knowledge for a Knowledge Centered Service (KCS) Candidates (the first stage of licensing for KCS)

This article lists the competencies, responsibilities and range of knowledge for a KCS Contributor (the second stage of licensing for KCS)

Capturing the requestor's context - their words and phrases - improves findability for other requestors.

This article consist of process documentation of how to create a knowledge base article in TeamDynamix

The Style Guide is part of the Content Standard which describes the writing style for articles (quality criteria, vocab, approved acronyms, file formats, how other articles should be linked, warnings, etc)

Article state is comprised of three metadata fields: article confidence, article visibility, and article governance.

This article gives examples of good and bad knowledge base articles

This explains the KCS Roles (Candidate, Contributor, Coach, Publisher and Knowledge Domain Expert) (UFFA - use it, flag it, fix it, add it)

Knowledge Centered Service is a set of principles, practices, and techniques for creating, maintaining, and leveraging knowledge in an interactive environment.