Knowledge Centered Service (KCS) Roles Matrix (UFFA)

Tags UFFA KCS

Issue/Question

What can the KCS Roles do

Environment

  • TeamDynamix

Resolution

KCS Role Matrix
  Not Submitted (draft) Submitted/Approved Published/Public Archived
Customer - - U, FL -
Candidate U, FL, A, Fx own U, FL U, FL U
Contributor U, FL, Fx, A U, FL, Fx, A U, FL U
Publisher U, FL, Fx, A U, FL, Fx, A U, FL, Fx, A U
Coach U, FL, Fx, A U, FL, Fx, A U, FL, Fx, A U

Knowledge Domain Expert

 U, FL, Fx, A U, FL, Fx, A U, FL, Fx, A U


U = use it, the right to view and use the knowledge

FL = flag it, the right to flag the knowledge for improvement

Fx = fix it, the right to fix the knowledge 
Note: Candidate can only fix their own articles

A = add it, the right to add knowledge to this solution

Details

Article ID: 281
Created
Fri 7/20/18 2:45 PM
Modified
Tue 6/6/23 11:53 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated