Knowledge Centered Service (KCS) Roles Matrix (UFFA)

Summary

This explains the KCS Roles (Candidate, Contributor, Coach, Publisher and Knowledge Domain Expert) (UFFA - use it, flag it, fix it, add it)

Body

Issue/Question

What can the KCS Roles do

Environment

TeamDynamix

Resolution

KCS Role Matrix
	Not Submitted (draft)	Submitted/Approved	Published/Public	Archived
Customer	-	-	U, FL	-
Candidate	U, FL, A, Fx own	U, FL	U, FL	U
Contributor	U, FL, Fx, A	U, FL, Fx, A	U, FL	U
Publisher	U, FL, Fx, A	U, FL, Fx, A	U, FL, Fx, A	U
Coach	U, FL, Fx, A	U, FL, Fx, A	U, FL, Fx, A	U
Knowledge Domain Expert	U, FL, Fx, A	U, FL, Fx, A	U, FL, Fx, A	U

U = use it, the right to view and use the knowledge

FL = flag it, the right to flag the knowledge for improvement

Fx = fix it, the right to fix the knowledge
Note: Candidate can only fix their own articles

A = add it, the right to add knowledge to this solution

Details

Article ID: 281

Created

Fri 7/20/18 3:45 PM

Modified

Tue 6/6/23 12:53 PM

KCS Article Status

WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Validated