Issue/Question
Outlook keeps crashing 5 times a day
Outlook Not Responding
Outlook Not Responding when trying to open emails
Outlook crashing on my mobile phone
Error: Outlook is trying to retrieve data from Microsoft exchange server outlook.office365.com
Error: Sorry we're having trouble opening this item. This could be temporary, but if you see it again you may want to restart outlook
Error: We're sorry, but Outlook has run into an error that is preventing it from working correctly. Outlook will need to be closed as a result.
Environment
- Outlook
- Outlook Phone App
Cause
Multiple Causes
Resolution
Note: Make sure your phone firmware is updated when Outlook app is installed
- Perform a Microsoft Office Repair
- Uninstall Office and install Office 365
- Follow Recreating Outlook profile
- Follow Adding or Deleting a Shared Calendar in Outlook
- Download and run Microsoft Support and Recovery Assistant
Please contact the Service Desk if you need further assistance