Outlook Crashing


Outlook keeps crashing 5 times a day

Outlook Not Responding

Outlook Not Responding when trying to open emails

Outlook crashing on my mobile phone

Error: Outlook is trying to retrieve data from Microsoft exchange server outlook.office365.com

Error: Sorry we're having trouble opening this item. This could be temporary, but if you see it again you may want to restart outlook



  • Outlook
  • Outlook Phone App


Multiple Causes


Note: Make sure your phone firmware is updated when Outlook app is installed

  1. Perform a Microsoft Office Repair
  2. Uninstall Office and install Office 365
  3. Follow Recreating Outlook profile
  4. Follow Adding or Deleting a Shared Calendar in Outlook
  5. Download and run Microsoft Support and Recovery Assistant

    Please contact the Service Desk if you need further assistance


Article ID: 1210
Fri 11/9/18 7:29 AM
Fri 6/23/23 12:01 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance