Resetting Phone Voicemail PIN

Issue/Question

Can't listen to voicemail with passcode/pin

Voice mail not accepting passcode/pin

I cannot delete my messages

Can I get my phone password reset

Environment

• Cisco Voice over Internet Protocol (VoIP) phone
• Voicemail

Resolution

Note: USD is currently switching to a different VOIP system.  The steps will vary based on if your phone has been updated

Note: If the PIN has been changed from the default and is for a main department line, contact the Service Desk for a manual PIN reset

If your phone has the SD logo image

1. If the PIN has never been changed, it is likely still the default PIN
   1. If you are unsure of the default PIN, please proceed with resetting below or contact the Service Desk so they can provide you with default PIN
2. Go to https://voicemail.usd.edu/inbox 
   Note:  You must be on campus, or connected to the VPN to access this resource
   1. Enter your credentials
   2. Click Settings
   3. Select Preferences
   4. Select Personal
   5. Click Passwords
   6. Choose Change Pin
      Note: You will not be able to change it again for 24 hours
   7. Enter a 5 digit PIN
   8. Enter the 5 digit PIN again
   9. Click Save

If your phone has the Coyotes Mascot Head image

Note: For main department lines, follow Access Voicemail for Phones Migrated to Webex Calling

1. On the web
   ​​​​​​​Note: Try this first if you are locked out of your voicemail from your phone
   1. Sign in to the Webex web portal 
   2. Click Settings
   3. Click Calling
   4. Click Voicemail
   5. Click Reset voicemail PIN
   6. Follow the instructions on screen to change your pin
2. On the phone  
   1. Follow Access Voicemail for Phones Migrated to Webex Calling

Please contact the Service Desk if you need further assistance