Resetting Phone Voicemail PIN

Summary

How to reset the Cisco VoIP Voicemail PIN

Body

Question

Voice mail not accepting passcode/pin

I cannot delete my messages

Can I get my phone password reset?

Products or Services Involved

  • Cisco Voice over Internet Protocol (VoIP) phone
  • Voicemail

Instructions

  1. On the web
    Note: Try this first if you are locked out of your voicemail from your phone
    1. Sign in to the Webex web portal 
    2. Click Settings
    3. Click Calling
    4. Click Voicemail
    5. Click Reset voicemail PIN
    6. Follow the instructions on screen to change your pin
  2. On the phone  
    1. Follow Access Voicemail for Phones Migrated to Webex Calling

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Details

Details

Article ID: 107
Created
Fri 6/15/18 3:28 PM
Modified
Sat 8/22/26 12:54 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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