Emails Not Going To Correct Folder


Emails not going to correct folder in email

Email is being deleted as it arrives

When I receive new emails they are getting sent to the deleted folder and not my inbox

When I receive calendar updates they go directly to my deleted folder even though the meeting is on my calendar

Error: We couldn't find this meeting in the calendar. It may have been moved or deleted.


  • Outlook
  • Office 365
  • USD Account


Email rules are not set correctly


  1. In Outlook, click Rules
  2. Click Manage Rules & Alerts
  3. Click the rule that needs to be modified
  4. Click the field that needs to be modified
  5. Type the new text into the box
  6. Click Add
  7. Click OK
  8. Click OK


Article ID: 512
Thu 8/16/18 12:32 PM
Thu 1/26/23 10:00 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance