Emails Not Going To Correct Folder

Issue/Question

Emails not going to correct folder in email

Email is being deleted as it arrives

When I receive new emails they are getting sent to the deleted folder and not my inbox

When I receive calendar updates they go directly to my deleted folder even though the meeting is on my calendar

Error: We couldn't find this meeting in the calendar. It may have been moved or deleted.

Environment

  • Outlook
  • Office 365
  • USD Account

Cause

Email rules are not set correctly

Resolution

  1. In Outlook, click Rules
  2. Click Manage Rules & Alerts
  3. Click the rule that needs to be modified
  4. Click the field that needs to be modified
  5. Type the new text into the box
  6. Click Add
  7. Click OK
  8. Click OK
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