Resolving OneDrive Syncing Issues

Issue/Question

My OneDrive has a red x on it. Are my documents not syncing?

Environment

  • OneDrive

Cause

Sync issues

Resolution

  1. Click the OneDrive icon in the lower right of your screen
  2. Click the banner that says There is a sync issue in OneDrive
  3. Click the file that is listed
  4. Choose the resolution options that you wish to use

Details

Article ID: 5100
Created
Wed 5/20/20 11:17 AM
Modified
Wed 2/24/21 10:55 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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